Mackenzie Rabon
Wilmington
Summary
Recent Psychology graduate currently working full-time as an Office Administrative Assistant in the construction industry. Experienced in invoicing, data entry, recordkeeping, customer service, and office administration. Highly organized, detail oriented, and dependable, with the ability to learn quickly, communicate effectively, and keep operations running smoothly.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
Coastal Millwork
Wilmington, NC
05.2026 - Current
- Process invoices and maintain accurate financial and customer records.
- Perform data entry and manage company databases, files, and documentation.
- Answer and direct phone calls, emails, and customer inquiries in a professional manner.
Front of House
Vicious Biscuit
Boone, NC
08.2025 - 05.2026
- Provided excellent customer service in a high-volume restaurant environment.
- Coordinated with kitchen staff to ensure efficient service and guest satisfaction.
- Assisted with opening, closing, and maintaining a clean dining area.
Intern
Domestic Violence Shelter and Services
Wilmington, NC
05.2025 - 07.2025
- Assisted survivors through resource navigation and trauma-informed support.
- Shadowed professionals and gained experience in intake assessments and case management.
- Participated in outreach efforts and community education initiatives.
Dough Maker
Appalachian Cookie Co.
Boone, NC
09.2024 - 05.2025
- Monitored guest safety in a fast-paced aquatic environment.
- Responded to emergencies and enforced water safety regulations.
- Demonstrated strong attention to detail and quick decision-making.
Lifeguard
Jungle Rapids Water Park
Wilmington, NC
05.2024 - 08.2024
- Maintained high levels of alertness and focus during 8-hour shifts in a fast-paced wave pool environment, ensuring the safety of hundreds of guests.
- Responded to incidents, including rescues in turbulent water, demonstrating strong situational awareness and maintaining safety.
- Educated guests on water safety rules and practices, reducing unsafe behaviors and enhancing the overall guest experience.
- Monitored wave cycles and altered surveillance techniques based on wave intensity, demonstrating adaptability and quick decision-making in different water conditions.
Childcare Provider
Wilmington, NC
01.2019 - Current
- Cared for children ranging from ages 0–12 for up to 24-hour shifts, ensuring their safety, well-being, and created creative educational activities and games.
- Communicated regularly with parents, offering detailed reports and behavioral patterns, ensuring transparency and trust.
- Established strong bonds with children and their families, resulting in long-term babysitting arrangements of 7 years and positive referrals.
Education
Bachelor of Arts - Psychology, Phycology Health Concentration
Appalachian State University
Boone, NC05-2026
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry and Database Management
- Billing and Invoice Processing
- Customer Service and Communication
- Telephone Reception and Office Administration
- File Organization and Record Management
- Time Management and Multitasking
- Confidentiality and Attention to Detail
- Team Collaboration
- CPR and Lifeguard Certified
Timeline
Office Administrative Assistant
Coastal Millwork
05.2026 - Current
Front of House
Vicious Biscuit
08.2025 - 05.2026
Intern
Domestic Violence Shelter and Services
05.2025 - 07.2025
Dough Maker
Appalachian Cookie Co.
09.2024 - 05.2025
Lifeguard
Jungle Rapids Water Park
05.2024 - 08.2024
Childcare Provider
01.2019 - Current
Bachelor of Arts - Psychology, Phycology Health Concentration
Appalachian State University