Mackenzie Murphy
High Point
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Organized employee with working knowledge in document formatting and layout. Proficient in word processing and presentation software. Strong work ethic. Experienced with high-speed typing. And a Diligent Healthcare Professional.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Pennybryn
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Personal Care Assistant
The Landings Of Chestnut Grove
06.2023 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Shift Leader
Pizza Hut
01.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Housekeeper
Genesis
01.2019 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Tractor Supply
12.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Pizzeria and Taphouse
01.2016 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Foodlion Grocery Store
01.2014 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CNA
Surry Community College
Dobson, NC06.2024
High School Diploma -
Alleghany High School
Sparta, NC05.2017
Skills
- CPR Certified
- Dementia Care
- Customer Service
- Microsoft Office / Outlook
- Proficient computer skills
Certification
- Certified Nursing Assistant License - 591711
Timeline
CNA
Pennybryn
08.2024 - Current
Personal Care Assistant
The Landings Of Chestnut Grove
06.2023 - 08.2024
Shift Leader
Pizza Hut
01.2022 - 06.2023
Housekeeper
Genesis
01.2019 - 12.2021
Cashier
Tractor Supply
12.2016 - 01.2019
Waitress
Pizzeria and Taphouse
01.2016 - 12.2016
Cashier
Foodlion Grocery Store
01.2014 - 12.2016
CNA
Surry Community College
High School Diploma -
Alleghany High School
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