Mackenzie Houston
Harrisburg
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Red Robin
05.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Overnight Cashier
Circle K
05.2023 - 03.2024
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
- Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
Warehouse Worker
Amazon
01.2022 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Dog Groomer
Petco
02.2019 - 04.2021
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Host/Busser
Fiesta Mexicana Restaurant
04.2017 - 02.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Apex Friendship High School
Apex, NCSkills
- Customer service
- Order entry expertise
- Ensuring a clean environment
- Customer service excellence
- Compassionate understanding
- Strong interpersonal skills
- Coordinated scheduling expertise
Languages
Spanish
Limited Working
Timeline
Restaurant Waiter
Red Robin
05.2024 - Current
Overnight Cashier
Circle K
05.2023 - 03.2024
Warehouse Worker
Amazon
01.2022 - 08.2022
Dog Groomer
Petco
02.2019 - 04.2021
Host/Busser
Fiesta Mexicana Restaurant
04.2017 - 02.2020
Apex Friendship High School