Mackenzie Davis
Jacksonville
Summary
Dynamic and detail-oriented professional with a proven track record at Dilligas Corp, excelling in data entry and HIPAA compliance. Recognized for enhancing productivity and improving patient interactions through exceptional organizational skills and a commitment to accuracy. Adept at multitasking and fostering teamwork to achieve operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Data Entry Clerk
Dilligas Corp
08.2023 - Current
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Assisted with the implementation of a new electronic health record system, leading to increased productivity and improved data management capabilities.
- Reduced turnaround time for lab results by promptly inputting test orders into the database system.
- Dedicated to comprehensive understanding of medical ethics.
- Managed administrative tasks efficiently.
- Performing receptionist Duties
- Executed comprehensive medical record maintenance support.
- Showcased ability to execute typing assignments efficiently.
- Facilitated patient interactions.
- General Knowledge of Joint Commission on accreditation of Health Care organizations and Ambulatory Health Care
- Facilitated seamless communication with Active Duty Military Members.
- Managed high patient turnover.
Food Runner
MacDaddy's Entertainment
03.2023 - 04.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Assisted bartenders during peak hours.
Office Manager
Advantage Gold Realty
03.2021 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Helped execute promotional strategies.
- Managed comprehensive accounting tasks.
- Drafted and distributed email communications to clients and colleagues.
Receptionist
Gilliam Dentistry
10.2018 - 03.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Kayak Instructor
Pogies
02.2018 - 01.2019
- Promoted environmental stewardship among students by incorporating Leave No Trace principles into lesson content and group activities.
- Supported team-building exercises within groups during multi-day trips, enhancing camaraderie amongst participants.
- Assisted in organizing special events such as guided tours or weekend workshops to expand services offered by the company and attract new clientele.
- Increased client satisfaction by ensuring timely delivery of lessons while maintaining high-quality instruction standards.
- Improved paddling techniques for clients by demonstrating proper strokes and maneuvers during lessons.
- Enhanced safety awareness among participants through regular instruction on equipment usage, water conditions, and rescue procedures.
- Provided exceptional customer service by being attentive to participants'' needs and addressing concerns promptly.
- Tailored lesson plans to individual skill levels, ensuring optimal learning experiences for all students.
- Implemented risk management strategies in accordance with industry best practices to minimize potential hazards during kayak outings.
Donut Decorator
Duck Donuts
01.2016 - 09.2017
- Collaborated with team members to maintain a clean and organized workspace, ensuring adherence to food safety regulations.
- Ensured timely completion of large orders by coordinating effectively with fellow decorators, prioritizing tasks as needed without sacrificing quality or attention to detail.
- Contributed to positive workplace culture through excellent communication skills and teamwork, fostering an enjoyable work environment for all employees.
- Handled customer concerns or complaints with professionalism, addressing issues promptly and providing appropriate solutions that resulted in high levels of customer satisfaction.
- Implemented creative solutions when faced with limited resources or unexpected challenges during the decorating process.
- Maintained inventory levels of decorating supplies, notifying management when restocking was necessary to avoid delays in production.
- Supported store operations during peak times by stepping into other roles such as cashier or display organizer whenever required.
- Increased speed of production by mastering multiple decorating techniques and equipment for a variety of donut styles.
Education
High School Diploma -
White Oak High School
Jacksonville, NC06.2019
Skills
- Multitasking efficiency
- Organizational growth
- HIPAA compliance
- Professionalism and ethics
- Claims processing
- Follow-up coordination
- Data entry
- Insurance verification
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Document editing
- Resourcefulness and initiative
- Medical coding expertise
- Medical terminology knowledge
- Appointment setting
- Information verification
- Medical billing
- Process improvement ideas
- Computer software
- Patient scheduling experience
- Proofreading capabilities
- Medical software applications
- Medical record retrieval
- Typing
- Continual learning attitude
- Typing speed accuracy
- File management systems
- Medical claims
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Relationship building
- Data review and verification
- Microsoft office
- Computer proficiency
- Self motivation
- Clerical skills
- Workload management
Certification
Basic Life Support
Timeline
Medical Data Entry Clerk
Dilligas Corp
08.2023 - Current
Food Runner
MacDaddy's Entertainment
03.2023 - 04.2024
Office Manager
Advantage Gold Realty
03.2021 - 08.2023
Receptionist
Gilliam Dentistry
10.2018 - 03.2021
Kayak Instructor
Pogies
02.2018 - 01.2019
Donut Decorator
Duck Donuts
01.2016 - 09.2017
High School Diploma -
White Oak High School
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