Mackenzie Collins
Elizabeth City
Summary
Dynamic professional with extensive experience as a Deputy Courtroom Clerk at Chesapeake Juvenile and Domestic Relations District Court, excelling in legal research and case management. Proven ability to enhance communication and organization, facilitating smooth court operations. Adept at document preparation and maintaining confidentiality, ensuring compliance with legal standards while fostering positive relationships with attorneys and court personnel.
Overview
5
5
years of professional experience
Work History
Deputy Courtroom Clerk
Chesapeake Juvenile & Domestic Relations Court
Chesapeake
06.2024 - Current
- Maintained confidentiality of sensitive information per legal requirements.
- Answered incoming phone calls from the public regarding legal matters.
- Drafted and distributed court orders and decisions as directed by judges.
- Assisted in the preparation of legal documents, including subpoenas and warrants.
- Scanned and filed documents into the appropriate case files.
- Coordinated with judges, attorneys, and law enforcement to schedule court sessions.
- Provided clerical assistance related to document preparation, copying, mailing, faxing.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Provided administrative support to attorneys, judges and other court personnel.
- Facilitated communication between the court and involved parties for case updates.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Conducted research to retrieve case information and historical legal records.
- Trained new staff on court procedures and document handling practices.
- Managed courtroom dockets and scheduled cases for trial dates.
Customer Service Leader- Office Assistant
Foodlion Grocery Store
Elizabeth City
07.2020 - 07.2024
- Developed strategies to assist associates in meeting goals.
- Created reports summarizing key performance metrics for the management team.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Implemented strategies to achieve and maintain high customer satisfaction ratings.
- Ensured team compliance with policies, procedures and regulations related to customer service.
- Handled the money and ensured all repots were accurate.
Education
Bachelor of Science - Criminal Justice
Strayer University
Online03-2026
Associate of Applied Science - Criminal Justice
College of The Albemarle
Elizabeth City, NC07-2023
Skills
- Legal research
- Document preparation
- Case management
- Customer service
- Data entry
- Record keeping
- Effective communication
- Courtroom procedures
- Critical thinking
- Organizational skills
- Interpersonal skills
- Proofreading
- Calendar management
- Filing systems
- Money handling
- Bank deposits
- Court processes
- Docket preparation
References
References available upon request.
Timeline
Deputy Courtroom Clerk
Chesapeake Juvenile & Domestic Relations Court
06.2024 - Current
Customer Service Leader- Office Assistant
Foodlion Grocery Store
07.2020 - 07.2024
Bachelor of Science - Criminal Justice
Strayer University
Associate of Applied Science - Criminal Justice
College of The Albemarle
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