Mackenzie Bradley
Salisbury
Summary
High-energy Store Manager bringing extensive experience in retail and production settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
Work History
Store Manager
Daydreamers
11.2024 - Current
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responsible for building an order schedule to snure item availability considering production and shipping times.
- Responsible for ordering all store inventory, including products, supplies, and maintenance/ improvements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Apotheca
07.2023 - 11.2024
- Completed point-of-sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Performed daily cycle counts to ensure inventory control.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Displayed responsibility and dependability, by filling in on-call whenever emergencies arose.
Office Manager
Daydreamers
03.2023 - 07.2023
- Oversaw office inventory activities by ordering and stocking new products and store supplies for the Retail store and owner's wholesale.
- Recruited, interviewed, and hired employees using Indeed.
- Made schedule for 10 employees in 2 different companies and worked around scheduling conflicts.
- Entered received shipments into the system (Lightspeed Retail-S POS) and managed inventory in back office.
- Filed invoices for products and maintained organization in the office
- Ensured rent and utilities were paid on time each month.
- Finalized and filed taxes for the 2022 fiscal year and developed a monthly report to ensure ease of data retrieval and to expedite the filing process.
- Ensured Sales and Use taxes were filed and paid each month, as well as any luxury taxes imposed on products.
Wiring Technician
Schneider Electric
12.2022 - 03.2023
- Identified and corrected defects to bring completed products in line with tolerances.
- Read electrical schematics and followed wiring diagrams to properly place electrical components in the proper position and tested voltage to ensure functionality between components.
- Inspected completed transfer switch panels for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used power tools and simple hand tools to perform tasks such as crimping, cutting, heat shrinking, and securing components on the doors of transfer switches
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Shuckin Shack Oyster Bar
08.2022 - 11.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Retail Manager
Daydreamers of Asheboro
12.2021 - 07.2022
- Processed payroll and performed daily deposit drops.
- Managed and built a weekly schedule for 5 employees and worked around time-off requests and other scheduling conflicts.
- Managed company social media accounts, including Facebook, Instagram, and Google.
- Improved store appearance through product staging and maintained cleanliness throughout.
- Provided outstanding customer service to customers, emphasizing building long-term customer relationships.
- Ensured that all utility bills and maintenance requests were paid and handled.
- Enforced and performed opening and closing procedures to ensure smooth and secure operations in the store.
- Made safety recommendations, such as a panic button and scheduling 2 people to close at all times, to protect employees and promote work place safety.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Order Picker
Chewy Warehouse
07.2021 - 11.2021
- Operated as an order-picker under strict same-day delivery deadlines
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Furniture Assembly
Ashley Furniture
03.2021 - 06.2021
- Built tops of dressers totalling 60lbs to 100lbs repeatedly, demonstrating knowledge on furniture assembly and hand tools in conjunction with physical ability to life heavy objects
- Operated pneumatic tools such as an impact, drill, nail, and staple guns
- Worked at a fast pace to ensure daily production rates were met
- Performed quality checks on finished products to ensure the quality of my work
- Operated an automated robot which attached J panels to the bottoms of dressers, and flipped them over, and troubleshooted any issues with robot
Education
High School Diploma -
West Davidson High School
Associate of Science - Programming And Software Development
Forsyth Technical Community College
Winston-Salem, NC05-2026
Skills
- Hourly shift management
- Bank and safe deposits
- Supply ordering
- Training and mentoring
- Store opening and closing procedures
- Reliable
- Inventory oversight
- Order management
- Systems and software expertise
- Accurate cash handling
- Inventory management
- Shift scheduling
- Inventory staging
- Warehouse picking
- Forklift operation
Timeline
Store Manager
Daydreamers
11.2024 - Current
Store Manager
Apotheca
07.2023 - 11.2024
Office Manager
Daydreamers
03.2023 - 07.2023
Wiring Technician
Schneider Electric
12.2022 - 03.2023
Waitress
Shuckin Shack Oyster Bar
08.2022 - 11.2022
Retail Manager
Daydreamers of Asheboro
12.2021 - 07.2022
Order Picker
Chewy Warehouse
07.2021 - 11.2021
Furniture Assembly
Ashley Furniture
03.2021 - 06.2021
High School Diploma -
West Davidson High School
Associate of Science - Programming And Software Development
Forsyth Technical Community College
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