Macie Hefner
Claremont,NC
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Offering expertise with telephone triage in an ambulatory surgical setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pre-Op/PACU/Telephone Triage Registered Nurse/Charge Nurse
Gastronenterology Associates P.A.
11.2022 - Current
- Managing over 40 phone calls on a daily basis.
- Enhanced patient satisfaction by providing timely and accurate telephone triage services.
- Reduced emergency room visits by effectively assessing and prioritizing patient needs over the phone.
- Collaborated with healthcare providers to ensure appropriate care plans were developed and implemented for patients.
- Ensured patient safety by adhering to strict confidentiality protocols while handling sensitive medical information.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined the pre-operative process through effective communication with surgical teams, anesthesiologists, and patients.
- Enhanced patient safety by conducting thorough pre-operative assessments and identifying potential risks.
- Evaluated patient medical history and diagnostic test results to identify potential contraindications for surgery.
- Proficiency in IV skills and administering medication's intravenously.
- Ensured timely patient recovery by closely monitoring vital signs, pain levels, and postoperative complications.
- Increased patient satisfaction scores through effective communication strategies that engendered trust and rapport between patients, families, and healthcare providers.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
Resource Pool Registered Nurse
Catawba Valley Medical Center
06.2022 - 11.2022
- Patient and family education
- Critical thinking and problem solving
- Valuable resource for over 7 floors
- Timely documentation
- Provided safe patient care to up to 6 critically ill patients
- Performed safe medication pass
- Collaborate with physicians to increase patient outcomes
Home Health Care Aide
Aveanna Healthcare
09.2020 - 12.2020
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
- Identified issues with home environments through continuous monitoring, documenting, and reporting concerns
- Minimized safety hazards by arranging living spaces with patients' needs in mind
- Promoted mental health with stimulating activities and conversation
- Updated records continuously with patient vitals, behaviors, and symptoms
- Managed between 4-6 patients
Pharmacy Associate
HealthSmart Pharmacy
09.2018 - 08.2020
- Prevented service lags by keeping the pharmacy well-stocked with supplies and drugs
- Protected pharmacy from liability by keeping impeccable patient, pharmacy, and regulatory documentation
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Maintained full compliance with legal, health, and safety regulations
- Troubleshoot problems and develop successful solutions
- Updated office files daily and kept records organized
- Served customers by going above and beyond to offer exceptional support for all needs.
- Managed over 20 customer calls per day
Education
Associate of Science - Nursing
Caldwell Community College And Technical Institute
Hudson, NC05.2022
Honor Society Certified Nursing Assistant -
Caldwell Community College And Technical Institute
Hudson, NC10.2018
Skills
- Medical Charting
- Patient Assessment
- Safety Monitoring
- Direct Nursing Care in Fast-Paced Environment
- Team Player
- Time Management
- Medication Administration
- Care Plan Development
- Patient Instruction
- Peripheral IV Insertion
- Patient Interviews
- Team Leadership
Certification
- BCLS Certified
- CPI Certified
Affiliations
- Member of AWHONN
- Shared Governance
Timeline
Pre-Op/PACU/Telephone Triage Registered Nurse/Charge Nurse
Gastronenterology Associates P.A.
11.2022 - Current
Resource Pool Registered Nurse
Catawba Valley Medical Center
06.2022 - 11.2022
Home Health Care Aide
Aveanna Healthcare
09.2020 - 12.2020
Pharmacy Associate
HealthSmart Pharmacy
09.2018 - 08.2020
Associate of Science - Nursing
Caldwell Community College And Technical Institute
Honor Society Certified Nursing Assistant -
Caldwell Community College And Technical Institute
- BCLS Certified
- CPI Certified
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