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Experienced and customer-focused professional with 5+ years in call center operations. Consistently surpass performance goals, efficiently resolve customer inquiries, and maintain high levels of customer satisfaction. Proficient in managing high-volume inbound calls, handling escalations, and delivering excellent service in a fast-paced environment. Skilled in utilizing CRM systems and other call center technologies to optimize processes and enhance productivity. Strong communication, problem-solving, and conflict resolution abilities. Seeking to leverage expertise to contribute to a dynamic team and consistently deliver exceptional service.

Experienced and dedicated banking professional with over 9 years of experience in credit union operations, customer service, and team leadership. Proven ability to train and supervise staff, resolve escalated issues, and ensure compliance with banking regulations. Strong communicator with a focus on providing high-quality member service and promoting financial products.

Integrity-driven, customer-focused, and results-oriented sales professional with extensive experience in consumer relationship management and delivering high-quality service in fast-paced environments. Skilled in identifying client needs, strengthening relationships, and providing strategic solutions that improve the customer experience. Known for leveraging analytical problem-solving to drive sales growth, boost customer satisfaction, and exceed performance expectations. Eager to bring a consultative approach and strong work ethic to a team-focused organization where results and service excellence matter.

Proven ability to build great team relationship and delivering high level of job performance to accomplish main goals

Mac Haskett

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Member Service Specialist

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Bachelor of Science - Finance

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Member Service Specialist

Bachelor of Science - Finance

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