Michaela R I G S B E E
Mooresville,NC
Summary
A Professional Member of the hospitality industry with over 18 years of experience. Proven ability to achieve revenue growth, promote outstanding customer experiences while maintaining a high level of work ethic. A knack for problem-solving and finding successful solutions. Excellent verbal and written communication skills, and proficient in building positive relationships while exceeding goals. Reliable employee who is enthusiastic about expanding expertise and making notable contributions to the company's success.
Overview
10
10
years of professional experience
Work History
Fine Dining Assistant Manager/Server
Flambé After Dark
07.2021 - 12.2023
- Assistant to Owner/Chef in creating a memorable luxury experience for guests to enjoy continental table-side cooking
- Provided exceptional service for a six-course dinner menu while assisting in other areas of service including sous-chef duties
- Uphold strict food safety guidelines and maintained an immaculate dining area
- Increased wine sales 20% by upselling higher-end products
- Processed payroll in a correct and timely manner
- Assistant to chef at Flambe After Dark's home dinner parties
Casual Fine Dining Server
Mimmo's Ristorante Italiano
11.2018 - 07.2020
- Exceptional at organizing thoughts, prioritizing tasks, and anticipating guests' needs in high-volume restaurant
- Demonstrated strong knowledge of all menu items, including ingredients and preparation methods used by chef
- Entered orders into Point of Sale POS system promptly for kitchen staff to prepare dishes efficiently
Server
Tailfin's Waterfront Grill
04.2016 - 03.2018
- Reinforced safety, sanitization, and food handling guidelines to ensure safety and well-being of staff and guests
- Guided new servers in company policies and guest service standards
- Communicated professionally with customers, colleagues, and supervisors to ensure dining experiences were enjoyable
Assistant Store Manager
Bear Bottom Consignment
08.2014 - 02.2016
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Increased sales by overseeing successful promotional strategies and in-store events
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
Casual Fine Dining Server
The Melting Pot
08.2013 - 04.2014
- Maintained establishment reputation throughout customers' visits by anticipating needs
- Offered extensive information about menu items on request, including ingredients used, and potential allergens
- Served appetizers, main courses, desserts, and beverages in a timely manner according to fine dining standards
Education
Psychology
Saint Leo University
Skills
- Operations Management
- Industry Knowledge
- Interpersonal Skills
- Multitasking
- Cost Control
- Proficiency in Point of Sales System
References
Available upon request
Volunteer Experience
Legends Team Member, Shoreline Church, 02/01/23, Destin, Florida, Ministry Outreach, Nursery/Tots Ministry worker, Prayer Team Member, Sunday Host Volunteer, Support food banks and community events by organizing spaces and supplies, Collaborate with other volunteers to ensure smooth operation of church activities and services, Lead small group discussions or Bible studies as needed
Timeline
Fine Dining Assistant Manager/Server
Flambé After Dark
07.2021 - 12.2023
Casual Fine Dining Server
Mimmo's Ristorante Italiano
11.2018 - 07.2020
Server
Tailfin's Waterfront Grill
04.2016 - 03.2018
Assistant Store Manager
Bear Bottom Consignment
08.2014 - 02.2016
Casual Fine Dining Server
The Melting Pot
08.2013 - 04.2014
Psychology
Saint Leo University
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