Marquala Forehand
Durham
Summary
Skilled call center professional versed in customer support protocols for healthcare, telecommunications, and sales. Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
02.2025 - Current
- Certified in equipment maintenance and repairs.
- Trained new staff on customer service protocols and U-Haul systems to improve team performance.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
Flex Driver
Amamzon Flex
01.2022 - 09.2024
- Deliver directly to customers. Delivery blocks are typically 3-6 hours, typically 2-4 hours. Store Orders: Pick up orders from local stores and deliver directly to customers.
Anesthesia Technician
Durham Tech Community College
- Over 300 clinical hrs for anesthesia technician at Duke, UNC (Main, Hillsborough, REX).
- Assisted anesthesia providers with equipment setup and maintenance for surgical procedures
- Monitored patient vital signs and anesthesia levels during surgeries
- Prepared and tested anesthesia delivery systems to ensure operational readiness. Managed inventory of anesthesia supplies
Laundry Attendant/Delivery
Sudshare/Poplin
01.2020 - 01.2023
- Sorting linens, towels, clothing and other laundry items by color, size and material.
- Creating invoices for laundry orders
- Pickup and deliver
Front Desk - Business Office
Durham Technical Community College
01.2019 - 01.2020
- Process invoices and pay outstanding bills for vendor accounts
- Perform light bookkeeping and financial record-keeping
- Answer and direct all phone calls and collect and sort all mail and packages
- Provide administrative support to all team members as necessary
Customer Care/Benefits Counselor
Conduent/Apex Systems
01.2015 - 01.2019
- Informs clients by explaining benefits procedures. providing information via phone, email, and chat.
- Providing technical support via phone, email, and chat. (Inbound/Outbound)
- ICD- 10 and Prior Authorizations
- Maintain customer records, update account information, and process orders.
Education
AAS - Anesthesia Technology
Durham Tech
Certificate - Hospital Pharmacy
Durham Tech
Skills
- ACLS Certified
- Medical Terminology
- Sterile Processing and Techniques
- Direct Patient Care/Monitoring
- 15 yrs Customer Service/ Call Center
- Propane Certified
- Forklift Certified
Certification
- Basic Life Support
- ACLS
Timeline
Customer Service Representative
Uhaul Moving And Storage
02.2025 - Current
Flex Driver
Amamzon Flex
01.2022 - 09.2024
Laundry Attendant/Delivery
Sudshare/Poplin
01.2020 - 01.2023
Front Desk - Business Office
Durham Technical Community College
01.2019 - 01.2020
Customer Care/Benefits Counselor
Conduent/Apex Systems
01.2015 - 01.2019
Anesthesia Technician
Durham Tech Community College
AAS - Anesthesia Technology
Durham Tech
Certificate - Hospital Pharmacy
Durham Tech