Lyrrik Campbell
Concord,NC
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
5
5
years of professional experience
Work History
Claims Analyst 2
Principal Financial Services
10.2023 - Current
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Examined claims forms and other records to determine eligibility for coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Call Center Team Lead
Wells Fargo
02.2023 - 10.2023
- Responded to team support questions quickly to maintain call center efficiency.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
- Collaborated with other departments to ensure seamless coordination of efforts towards shared organizational goals.
Retention Supervisor
Spectrum
06.2021 - 01.2023
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
- Maintained comprehensive knowledge of industry trends, competitor offerings, and market shifts – adapting departmental priorities accordingly.
- Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Assistant Leasing Manager
S.L. Nusbaum Realty
06.2020 - 05.2021
- Streamlined administrative tasks for efficient lease management and documentation management.
- Assessed prospective tenant qualifications by conducting thorough background checks and verifying income information.
- Conducted market research to remain competitive with local rental rates and amenities.
- Maintained accurate records of rental payments, deposits, and expenses for effective financial management.
Education
Associate - Accounting And Finance
Central Piedmont Community College
Charlotte, NC06.2024
Skills
- Interpersonal and written communication
- Proficient in Microsoft
- Coaching and mentoring
- Claims processing
- Customer service and support
- Payment processing
- File and record management
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
Timeline
Claims Analyst 2
Principal Financial Services
10.2023 - Current
Call Center Team Lead
Wells Fargo
02.2023 - 10.2023
Retention Supervisor
Spectrum
06.2021 - 01.2023
Assistant Leasing Manager
S.L. Nusbaum Realty
06.2020 - 05.2021
Associate - Accounting And Finance
Central Piedmont Community College
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