Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lyrik Thompson

Hope Mills

Summary

Dynamic sales associate with proven expertise in customer service and cash handling at GNC Live Well. Recognized for enhancing customer satisfaction and loyalty through exceptional rapport-building and problem-solving skills. Achieved consistent sales targets by leveraging product knowledge and teamwork, contributing to a positive store environment and increased revenue.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sales Associate

GNC Live Well
01.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Collaborated with team members to achieve monthly sales targets.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.

Crew Team Member

KFC
11.2020 - 05.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Greeted customers at drive-thru and took food orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Used proper techniques to prepare food and ingredients.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
  • Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Contributed to the achievement of company targets through consistent delivery of high-quality service.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
  • Assisted other team members to achieve goals.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Expedited food preparation processes by efficiently assembling orders according to established guidelines.
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Recorded orders by answering customer questions and entering requests in system.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Stocked shelves to organize aisles in assigned department.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Completed milkshakes and ice cream desserts for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Camp Counselor

YMCA Daycare
06.2023 - 07.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
  • Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Improved camp cleanliness and organization with thorough daily inspections and maintenance tasks.
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Streamlined camp operations by effectively managing supplies and equipment, ensuring readiness for all activities.
  • Sustained high standards of hygiene and safety, conducting thorough checks and implementing preventive measures.
  • Enhanced camper's survival skills with hands-on training in various outdoor scenarios.
  • Facilitated increase in camper autonomy by encouraging self-service during meal times and activity selections.
  • Encouraged creative expression among campers by setting up art and music workshops.
  • Enriched camp curriculum by integrating environmental conservation lessons into daily activities.
  • Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
  • Strengthened team cohesion among campers by organizing and leading group exercises.
  • Strengthened parental trust and satisfaction through regular, detailed communication regarding campers' well-being and progress.
  • Enhanced camp's online presence by creating engaging content showcasing camp life and activities.
  • Supported campers' personal growth by providing consistent emotional and social support.
  • Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.

Education

Junior Year of College - Communications

University of North Carolina At Wilmington
Wilmington, NC
05-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Meeting deadlines
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training

Interests

  • Gym Workouts
  • Cooking
  • I enjoy helping others and giving back to the community
  • Music
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Sales Associate

GNC Live Well
01.2024 - 09.2024

Camp Counselor

YMCA Daycare
06.2023 - 07.2023

Crew Team Member

KFC
11.2020 - 05.2024

Junior Year of College - Communications

University of North Carolina At Wilmington

Similar Profiles

CREATE PROFILE
Lyrik Thompson