Lynn Callahan
KERNERSVILLE
Summary
Detail-oriented, administrative assistant with tons of experience in healthcare, customer service, data entry and office management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Town Of Stokesdale
03.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Reservationist
American Airlines
06.2022 - 01.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Customer Service/Call Center
Lowes Home Improvement
12.2021 - 06.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service
Wake Forest University School of Medicine
12.2003 - 07.2021
- Clinical Studies Coordinator/Assistant Project Manager, Department Public Health Sciences
- Data Retrieval, Abstraction, Maintenance with High Speed Data Entry into Government data bases, assisted in recruiting, consenting, interviewing 5, 500 participants for the Cognitive study, administered instrumental questionnaires by phone and created excel spreadsheets; managed file room, supply orders, incentive programs for the entire research study
- Utilization Review/Coding Editor, /Revenue Reconciliation, Brenner Children Hospital/Pediatric Clinics - Utilization review of all clinical charges, editing of codes for correct insurance reimbursements, reconciled all invoices to save department over 100, 000
- In revenue allowing Brenner's to become one of the most successful and growing pediatric hospital in the Eastern Region Kernersville Primary Care Manager of Insurance Referral Office, Triage/RX refills, appointment scheduling, T
Clinical Studies Coordinator
Wake Forest University School of Medicine
12.2003 - 07.2021
- Clinical Study Coordinator, Department of Public Health Sciences
- Data Entry, Informed Consents, Coordinated Customer files, Issued Gift Card Incentives Data Entry Specialist/Asst Project Manager, Department of Biomedical Engineering
- Data Entry, Excel Spreadsheets to research candidates for study/presentation reviews
- Utilization Review/Coding Editor, Department of Pediatrics Brenner Children's Clinic
- Edited insurance coding for accurate visit charges
- Research Assistant, Department of Orthopedic Surgery
- Interviewed candidates to consent for research study, IRB approval
- Protocol Specialist, Department of Oncology- Bone Marrow Transplant
- Data Entry, reviewed Medical records to follow BMT study
- BCBS Customer Service
- Assisted Customers by phone, email and chat with questions on their policy and billing
- Forsyth County - Tax Supervisor's Office Real Estate Tax Assistant/HR Assistant
- Assisted Customers, professionals and residential with questions, file review and mapping prints
- Administrative duties, maintained employee attendance records, leave, FMLA filing
- United Citizens Bank Bank Teller
- Assisted Customers with all banking needs, opening new accounts, payroll, accounts debit and credit.
ClinicalStudiesCoordinator/ Data Entry Tech.
Wake Forest University Medical School
04.2018 - 06.2021
- Working from home the last 2 years with a successful record of Data Entry(65-70 wpm+10 key with 100% accuracy) entering all of the data questionnaires for 5,500 participants; plus contributing to the enrollment and research completion of each one; As incentive program manager, I sent out $10 Gift cards for all 3 phases of contact using MS mailing programs- to each of the 5,500 people; I ordered all supplies needed for the research study team; managed files, created new files, organized and maintained.
Research Specialist
Wake Forest University School of Medicine
08.2013 - 01.2018
- Proficiently abstracted data from CSI (Crash Scene Investigator ) detailed field reports
- High speed, accurate Data Entry into massive government data bases for NHTSA
- Provided reports, quality control feedback, corrections
- Monitored hospital trauma admissions; coordinated submission of data; monitored protocols detailed knowledge of severe events
- I helped to prepare Power Point presentation slides for Monthly governmental/ biomedical research reviews via web-ex to the other sites across the country
- Attended relevant professional meetings in other states
- Used my ICD-10 coding training to measure the injuries and complete reports.
Utilization Review/ HEDIS Nurse/ Coding Editor
Wake Forest University Medical School
08.2010 - 08.2013
- Professional knowledge of ICD-9/ 10, CPT, HCPCS coding
- Reconciled charge tickets from all of the Brenner's Clinics, reviewed all coding, re-coded corrections and entered charges electronically into EPIC data base
- Worked as primary contact for all Pediatric Medical professionals to correctly identify information involving patient hospital information and clinical issues.
Research Nurse
Total Hip and Knee
06.2007 - 08.2010
- Worked with Pl/ orthopedic department chair and surgeons to initiate the start-up of the Total Hip and Knee Replacement Outcome Study; consented potential participants from the surgeons' recommendations; Abstracted I nformation from medical records and entered into data bases and excel spreadsheets; organized , filing system; directly involved in IRB audit that passed exceptionally.
Research Protocol Specialist
Wake Forest University School of Medicine
01.2002 - 06.2007
- Worked closely with the Professor of Oncology and Department chairman for the ongoing data collection of the Bone Marrow Transplant Outcome Study
- Abstracted data from patient hospital charts (prior to electronic medical records); compiled pertinent study patient follow-up and Data Entered all information into a tremendous National Data Base
- Call Center RN, Geriatric Counseling
Customer Service Representative
Revival Soy Health Food Company, Inc
04.2001 - 12.2003
- Worked in a Call Center that generated National and International Calls (inbound and outbound) to clients that needed to place orders, ask questions, resolve issues for the soy supplements
- Primarily Geriatric population
- High phone call volume, and computer knowledge and data entry accuracy.
Clinical Staff Nurse
Kernersville Primary Care
02.1999 - 04.2001
- Worked with Providers in clinical setting: Infants to Geriatrics Assisted with all types of procedures- including minor surgeries, sigmoidoscopies; emergencies- MIA's, cuts, stitches, IV's, phlebotomy; processed blood and urine tests; office visits both well and sick; routine baby visits/ shots, flu vaccines.
- Educated patients and families to increase understanding of condition and best ways to manage.
- Maintained accurate and comprehensive patient records in line with regulatory standards.
- Monitored patients, evaluated results, and recommended further courses of treatment to quickly improve patient outcomes.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
Education
Certificate - Healthcare/ Insurance - Coding & Billing
Surry Community College
Certification - Medical Transcription
Southwestern University
Sylva, NC05.2024
Associates - Registered Nurse
Forsyth Technical Community College
05.1998
Skills
- Decision Making
- Public Health
- Medical Protocols
- Time Management
- Data Retrieval
- Multitasking
- Conflict Resolution
- Medical Terminology Knowledge
- Stocking Inventory
- Maintained Detailed Records
- Appointment Scheduling
- Excel high speed data entry
- Active Listening
- Attention To Detail
Certification
Registered Nursing, NCBON, 10/01/98
Traits
- Resourceful
- Creative
- Dependable
- Accountable
- Accurate
Volunteer Experience
Summit Church, Community wide volunteer in Various Ministry organizations., 2011, Present
Timeline
Administrative Assistant
Town Of Stokesdale
03.2023 - 09.2023
Reservationist
American Airlines
06.2022 - 01.2023
Customer Service/Call Center
Lowes Home Improvement
12.2021 - 06.2022
ClinicalStudiesCoordinator/ Data Entry Tech.
Wake Forest University Medical School
04.2018 - 06.2021
Research Specialist
Wake Forest University School of Medicine
08.2013 - 01.2018
Utilization Review/ HEDIS Nurse/ Coding Editor
Wake Forest University Medical School
08.2010 - 08.2013
Research Nurse
Total Hip and Knee
06.2007 - 08.2010
Customer Service
Wake Forest University School of Medicine
12.2003 - 07.2021
Clinical Studies Coordinator
Wake Forest University School of Medicine
12.2003 - 07.2021
Research Protocol Specialist
Wake Forest University School of Medicine
01.2002 - 06.2007
Customer Service Representative
Revival Soy Health Food Company, Inc
04.2001 - 12.2003
Clinical Staff Nurse
Kernersville Primary Care
02.1999 - 04.2001
Certificate - Healthcare/ Insurance - Coding & Billing
Surry Community College
Certification - Medical Transcription
Southwestern University
Associates - Registered Nurse
Forsyth Technical Community College
Similar Profiles
Jessica WellsJessica Wells
Deputy Clerk at Town of Florida Town Clerks officeDeputy Clerk at Town of Florida Town Clerks office
WATSI M. SUTTONWATSI M. SUTTON
NA at TOWN ATTORNEY | Town of WilliamstonNA at TOWN ATTORNEY | Town of Williamston
Natalie GliddenNatalie Glidden
Farmer/ Gardens Manager at Wakeman Town Farm/ Town Of WestportFarmer/ Gardens Manager at Wakeman Town Farm/ Town Of Westport