Lynn Angermeier
Greensboro
Summary
Dedicated customer service professional with extensive experience in the Tanger Call Center, Tanger Box Office, and the Coliseum Box Office excelling in complaint resolution and building positive relationships with patrons. Proven ability to effectively sell tickets using Host, Archtics, and TM Sales while actively listening to client needs. Committed to fostering a collaborative work environment and enhancing patron education for mobile ticketing.
Overview
43
43
years of professional experience
Work History
Customer Service Representative/Box Office Ticket Seller
Oak View Group
01.2020 - Current
- Learned and applied customer service protocols to assist patrons.
- Handled patron inquiries through phone calls and direct contact via box office.
- Able to work in Host, Archtics, and TM Sales
- Collaborated with other sellers and customer service representatives to resolve customer concerns efficiently.
- Strive to maintain a positive and professional work environment,
Administrative Director/Dance Instructor
Artistic Motion
07.2007 - 12.2022
- Led administrative operations to enhance organizational efficiency.
- Developed and implemented policies to improve staff performance.
- Managed payroll, business finances, and maintained compliance requirements.
- Worked with Executive Director to set schedules, develop and produce costumes, and assisted with multiple stage productions annually.
- Facilitated communication between school, faculty, and parents via newsletters, emails, and school town hall events.
- Ballet instructor for children age 3 to Adult.
Educator - Kindergarten
Guilford County Schools - Irving Park Elementary
10.2004 - 06.2010
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Collaborated with colleagues to enhance curriculum and instructional strategies.
- Mentored new educators, fostering a supportive and collaborative environment.
- Assessed student performance through various evaluation methods, ensuring accuracy and consistency in grading.
- Maintained a positive, creative, safe learning environment.
- Regularly corresponded with parents via weekly updates, emails, and conferences to support student success.
Educator - Early Childhood
Lawndale Baptist Church-Children's Learning Center
08.1999 - 10.2004
- Designed and implemented engaging lesson plans to enhance student learning outcomes.
- Maintained a classroom atmosphere that encouraged discovery through play.
- Built relationships and communicated with parents via newsletters, phone calls, and conferences to provide a positive learning environment for children.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Educator - Special Education
Klein Independent School District - Klein High School
08.1982 - 01.1986
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Evaluated student performance and provided constructive feedback to enhance academic growth.
- Collaborated with colleagues to create a supportive and inclusive classroom environment.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
Education
Bachelor of Science - Special Education; Specialization-Reading
University of Texas At Austin
Austin, TX05-1982
Skills
- Customer service; call center experience with professional telephone skills
- Active listening
- Complaint resolution
- Building positive relationship with patrons
- Documentation of call resolution
- Patron education for mobile ticketing
- Effectively sell tickets via Host, Archtics, and TM Sales
Timeline
Customer Service Representative/Box Office Ticket Seller
Oak View Group
01.2020 - Current
Administrative Director/Dance Instructor
Artistic Motion
07.2007 - 12.2022
Educator - Kindergarten
Guilford County Schools - Irving Park Elementary
10.2004 - 06.2010
Educator - Early Childhood
Lawndale Baptist Church-Children's Learning Center
08.1999 - 10.2004
Educator - Special Education
Klein Independent School District - Klein High School
08.1982 - 01.1986
Bachelor of Science - Special Education; Specialization-Reading
University of Texas At Austin
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