Lynisa Ortiz
Durham,NC
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in Hostess role.
Overview
7
7
years of professional experience
Work History
Host
Raleigh Improv
03.2024 - Current
- Welcomed guests and ensured their proper seating.
- Successfully sat a room of 300+ in under an hour repeatedly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Kennel Attendant
Sunny Acres Pet Resort
01.2023 - 08.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
Sales Associate
Baked By Melissa
03.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Successfully completed transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Nanny
NA
06.2021 - 08.2021
- Provided nurturing and attentive care to a 7-month-old over the summer period.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Nanny
NA
05.2020 - 08.2020
- Cared for two children, aged 5 and 10, during the summer.
- Prepared meals and snacks for children based on dietary guidelines.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Support Teacher
Prime Time preschool
01.2020 - 03.2020
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Implemented various instructional strategies including project-based learning, inquiry-based instruction, and authentic assessment methods to engage all learners effectively.
Attractions Attendant
Sonny's Place
04.2019 - 08.2019
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
Cashier
Target
01.2018 - 01.2019
- Ensured smooth and accurate transactions at point of sale.
- Welcomed guests and addressed inquiries promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Class of 2022 - Acting
New York Conservatory for dramatic arts
New York, NY05.2022
Skills
- Problem Solving
- Leadership
- Customer Assistance
- Processing Payments
- Team collaboration
- Adaptable to change
- Seating arrangements
- Quick learner
Awards Certificates
- 2020, Student of the Month: 2x
- 2018, OSHA 10-hour General Industry
- 2018, Infant and Child CPR/AED Certification
Timeline
Host
Raleigh Improv
03.2024 - Current
Kennel Attendant
Sunny Acres Pet Resort
01.2023 - 08.2023
Sales Associate
Baked By Melissa
03.2022 - 08.2022
Nanny
NA
06.2021 - 08.2021
Nanny
NA
05.2020 - 08.2020
Support Teacher
Prime Time preschool
01.2020 - 03.2020
Attractions Attendant
Sonny's Place
04.2019 - 08.2019
Cashier
Target
01.2018 - 01.2019
Class of 2022 - Acting
New York Conservatory for dramatic arts
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