Lynell Dickerman
248 Avery Acers Loop
Summary
Hardworking, dependable, and passionate job seeker with a strong knack for organization. Seeking an entry-level associate position to utilize skills and contribute to the team's success in achieving company goals. Dedicated and enthusiastic, ready to make a positive impact within the organization.
Overview
32
32
years of professional experience
Work History
Table Games Floor Supervisor
Harrah's Valley River
09.2024 - Current
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories, and player win ratios.
Table Games Supervisor
River's Portsmouth
09.2023 - 09.2024
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Monitored chips purchases, table inventories, and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Performed paperwork required for monetary transactions.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Dealer
Turning Stone Resort And Casino
12.2022 - 04.2023
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations
- Inspected cards and gaming equipment to verify proper functioning and good working order
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment
Table Games Pit Manager
Rivers Casino & Resort Schenectady
01.2016 - 04.2021
- Organized and controlled 3 blackjack and poker tournaments every per month.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Oversaw money banks for tables and coordinated paperwork for transfers
- Interpreted and enforced rules for gameplay and betting limits
- Kept games fair by proactively identifying and removing suspected cheaters
Dual-Rate Pit Manager
Harrah's Casino
07.2014 - 11.2015
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Table Games Floor Supervisor
Turning Stone Resort And Casino
07.1993 - 04.2014
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
Education
Casino Management - Casino Management
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY06.2025
Skills
- Customer Needs Assessments
- Effective Conflict Resolution Skills
- Customer Inquiries
- Complex Problem-Solving
- Cash Float Management
- Time Management
- Judgment and Decision-Making
- Mathematics
- Troubleshooting
- Persuasion
- Critical Thinking
Contact
248 Avery Acers Loop, Haysville, NC 28904
LBD1971@yahoo.com
315-761-3867
Timeline
Table Games Floor Supervisor
Harrah's Valley River
09.2024 - Current
Table Games Supervisor
River's Portsmouth
09.2023 - 09.2024
Dealer
Turning Stone Resort And Casino
12.2022 - 04.2023
Table Games Pit Manager
Rivers Casino & Resort Schenectady
01.2016 - 04.2021
Dual-Rate Pit Manager
Harrah's Casino
07.2014 - 11.2015
Table Games Floor Supervisor
Turning Stone Resort And Casino
07.1993 - 04.2014
Casino Management - Casino Management
SUNY College of Agriculture & Technology At Morrisville
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