Lynel Bowser
Greensboro
Summary
Compassionate and experienced professional with 20+ years of experience in mental health and substance use services. Proven ability to provide clinical support, coordinate care, and advocate for clients while maintaining high standards of documentation and compliance. Committed to empowering individuals and families toward long-term stability and success.
Overview
14
14
years of professional experience
Work History
Office Manager/ CPSS
Ruth Family Services LLC
01.2026 - Current
- Oversaw daily office operations to ensure efficient workflow and organizational productivity
- Maintained confidential client records, employee files, and office documentation in compliance with state and company policies
- Improved office efficiency by identifying process gaps and implementing administrative solutions
- Provided peer support services to individuals experiencing mental health and substance use challenges
Substance Abuse Therapist (LCAS-A)
Dreams To Life LLC
11.2023 - 04.2026
- Clinical Assessments, Coordination of Care, Authorizations, Person Centered Plans, Clinical Notes
- Provided family psycho-educational development in accordance with the client’s Treatment Plan
- Identified and implemented positive interventions to address substance abuse and other barriers that impede the development of skills necessary for independent functioning within the community
- Ensure all clinical documentation meet state, agency documentation standards, and Medicaid requirements
Substance Abuse Therapist (LCAS-A)/QP/Office Manager
HABH
03.2017 - 11.2023
- Promote client satisfaction through ongoing communication and timely follow-up on concerns/issues
- Schedule initial contact with member/LRP to verify accuracy of demographic information, obtain necessary documents, and assist client with acclimation to services through follow up communication
- Routinely evaluates the appropriateness of services and ensures the treatment plan/PCP is implemented effectively through structured information gathering and assessment, conducted at intervals determined by the client's risk level.
Substance Abuse Therapist (LCAS-A)/QP/CPSS
BruSon Group LLC
05.2012 - 03.2017
- Conducted substance use assessments and provided individual/group counseling using CBT, MI, and relapse prevention strategies.
- Complete treatment plans, progress notes, and coordinated care to support client recovery goals.
- Provided community-based mental health support to help clients work toward treatment goals.
- Connect clients to resources, coordinated care, and documented progress services.
Education
Certified Peer Support Specialist -
NC H.O.P.E
Chapel Hill, NC01-2025
Master of Art - Counseling
Webster University
Myrtle Beach, SC01-2015
B.S - Biology
North Carolina Central University
Durham, NC01-2008
Certified Phlebotomy Technician -
The Phlebotomy Training Center
Durham, NC01-2005
Skills
- Office management
- Client confidentiality
- Process improvement
- Documentation compliance
- Care coordination
- Relationship management
References
References provided upon request
Additional Trainings
- Bloodborne Pathogens Training Certificate, 05/25
- Epilepsy and Seizure Response Training Certificate, 05/25
- National Crisis Intervention Plus (NCI+-) Certificate, 05/25
- WRAP Training Certificate, 09/25
Timeline
Office Manager/ CPSS
Ruth Family Services LLC
01.2026 - Current
Substance Abuse Therapist (LCAS-A)
Dreams To Life LLC
11.2023 - 04.2026
Substance Abuse Therapist (LCAS-A)/QP/Office Manager
HABH
03.2017 - 11.2023
Substance Abuse Therapist (LCAS-A)/QP/CPSS
BruSon Group LLC
05.2012 - 03.2017
Certified Peer Support Specialist -
NC H.O.P.E
Master of Art - Counseling
Webster University
B.S - Biology
North Carolina Central University
Certified Phlebotomy Technician -
The Phlebotomy Training Center