Lyndsey Jones
Durham,NC
Overview
7
7
years of professional experience
Work History
Administrative Associate PD
UNC Health Care
06.2023 - Current
- Float between multiple specialty clinics, working with diverse multidisciplinary teams including oncology, Urogynocology, STEP, Family Medicine, GI and more.
- Verify and modify patient demographics, including address, phone numbers and insurance.
- Review medical records to understand reason for referral and attached to current or new Epic account.
- Provide new patient packets or corresponding forms for appointments or procedures.
- Schedule same-day urgent appointments based on patient need or provider request.
- Collect necessary medical records,including operative notes, scans, labs or reports and upload to patient chart.
- Maintain a rescheduling/bumping work list, ensuring all patients are rescheduled as needed.
- Request and receive faxes (images, medical records) for continuity of care.
- Ensure compliance with HIPAA guidelines and client rights in all administrative and patient facing activities.
Occasional Health Educator
Poe Center For Health Education
11.2022 - 04.2024
- Facilitated health education events, workshops, conferences and presentations.
- Identified strategic partnerships with organizations and stakeholders that promote health education.
- Coordinate grant applications to obtain funding for health education programs.
- Documented activities, record information and maintain databases, as well as oversee health education program staff and volunteers.
- Provide staff, community agencies and organizations with access to health education resources.
- Designed and distribute health education material and aids, including pamphlets, notices, video and audio clips, images and posters.
- Assessed success of health education programs through surveys and data collection.
Administrative Assistant
Duke Health System
06.2020 - 12.2022
- Managed 500+ infusion patients, providing services in the home in collaboration with healthcare physicians.
- Served as key point of contact after initial infusion order was sent to the home after inpatient discharge.
- Thorough understanding of the referral process between the hospital, infusion and nursing team, ensuring accurate coordination, timeless processing of orders, and seamless patient care transitions.
- Worked closely with external nurse agencies to ensure all requested labs were received, documented, and communicated to the healthcare team for review.
- Reviewed contracts with outside nurse agencies to ensure that nurse visits aligned with agreed-upon terms and conditions, identifying discrepancies and ensuring compliance.
- Accurately entered contract details, visit records, and related information into both spreadsheet and specialized software systems for the finance team.
- Attended daily meetings for both nursing and pharmacy reviewing safety reports, any departmental changes and patient concerns.
- Organized volunteers to complete new patient packets for Homecare and Hospice patients being released from the hospital.
Patient Relations Coordinator
Dental Works
08.2019 - 06.2020
- Checked patients' insurance coverage and handling pre-approvals for dental procedures.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Handled escalated patient complaints professionally, working diligently towards satisfactory resolutions that fostered continued loyalty towards the practice.
- Coordinated medical records requests, ensuring proper handling and prompt delivery to authorized parties.
- Maintained accurate and confidential patient files, both electronic and paper-based, in compliance with HIPAA.
- Manage phone calls, email inquires and other forms of correspondence with patient and suppliers.
Assistant Manager
The Joint Chiropractic
05.2018 - 08.2019
- Evaluated monthly financial results with partners to identify opportunities to improve profitability.
- Implemented and developed operational standards, policies, and procedures.
- Developed evaluation plans to measure goal achievement and determine areas of improvement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Education
Certification - Cyber Security (Certification Program)
North Carolina State University
Raleigh, NC04.2024
Master of Arts - Public Administration (Health Policy)
North Carolina Central University
Durham, NC12.2021
Bachelor of Arts - Mass Communications
North Carolina Central University
Durham, NC12.2016
Skills
- Documentation and File Management
- Operating System Knowledge
- Proficient in Epic EMR
- Advance MS Office Suite
- Network Configuration
- Budget and Financial Management
- Community Outreach
- Staff Training and Development
Timeline
Administrative Associate PD
UNC Health Care
06.2023 - Current
Occasional Health Educator
Poe Center For Health Education
11.2022 - 04.2024
Administrative Assistant
Duke Health System
06.2020 - 12.2022
Patient Relations Coordinator
Dental Works
08.2019 - 06.2020
Assistant Manager
The Joint Chiropractic
05.2018 - 08.2019
Certification - Cyber Security (Certification Program)
North Carolina State University
Master of Arts - Public Administration (Health Policy)
North Carolina Central University
Bachelor of Arts - Mass Communications
North Carolina Central University
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