Lyndsay Samford
Lexington
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of Customer Service / Warranty/ Marketing
Bwt
03.2023 - Current
- My main title is manager of customer service but I also run our warranty department
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- I run all the warranties and RMA credits
- I know how to work in Sap, Excel, Word, Adobe, zendesk and so much more
- I give 110% in my work
Waitress
Small batch
01.2023 - 03.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Childcare
Self employed
02.2014 - 09.2021
- I was the owner and operator of heritage acres childcare
- Assisted with childcare duties, providing safe and nurturing care for children of all ages.
- Educated childcare staff on proper food handling procedures for the prevention of cross-contamination or potential allergens exposure among children in care.
- Conducted regular safety inspections of the home environment to ensure it met all state regulations for childcare provision.
Sales Representative
Cellular sales
02.2013 - 10.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Marketing and sales manager
No cost auto glass repair
03.2011 - 09.2011
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Optimized sales processes with streamlined customer relationship management strategies.
- Developed new business partnerships for enhanced market reach and revenue generation.
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Pursued certification in [Area of certification] to improve creative sales skills and influence decision-makers.
Education
High school diploma -
Morning star academy
High Point, NC05.2005
Skills
- Sales
- Salesforce
- Upselling
- Leadership
- Research
- Pricing
- Cooking
- Retail sales
- Recruiting
- Babysitting
- Auto glass
- Call center
- Business Development
- Teaching
- Case management
- B2B Sales
- Lesson planning
- Communication skills
- Account Management
- Negotiation
- Sales Management
- Cold calling
- Supervising experience
- CRM Software
- Microsoft Office
- Early childhood education
- Mentoring
- Computer skills
- Marketing
- Childcare
- Sales Support
- Microsoft Word
- Microsoft Excel
- SAP
- Bilingual
- Microsoft Outlook
- Purchasing
- Order entry
- Customer service
- Real estate administrative experience
- Retail Management
- B2B
- Customer Relationship Management
- Accounting
- Inside sales
- Outside Sales
- Classroom management
- Management
- Medical terminology
- Driving
- Product Demos
- Warranty management
- Team leadership
- Conflict resolution
- Process improvement
- Sales strategy
- Time management
- Training and development
- Project management
- Verbal and written communication
- Relationship building
- Operations management
- Employee onboarding
- Problem resolution
- Problem-solving
- Hiring and training
- Employee coaching and mentoring
- Customer relationship management
Certification
Driver's License, Non-CDL Class C
Timeline
Manager of Customer Service / Warranty/ Marketing
Bwt
03.2023 - Current
Waitress
Small batch
01.2023 - 03.2023
Childcare
Self employed
02.2014 - 09.2021
Sales Representative
Cellular sales
02.2013 - 10.2014
Marketing and sales manager
No cost auto glass repair
03.2011 - 09.2011
High school diploma -
Morning star academy
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