Lynda Watson
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Intake Counselor
Community Link
07.2014 - 03.2024
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Enhanced efficiency of intake process by maintaining accurate records and streamlining documentation procedures.
- Reduced wait times for clients seeking assistance by promptly responding to inquiries and scheduling appointments.
- Increased successful referrals to community resources through comprehensive research and collaboration with local agencies.
- Promoted client confidentiality by adhering to strict privacy policies.
- Assisted clients in overcoming barriers, advocating for their needs with external organizations when necessary.
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Heavy Phone communications.
- Arranged travel for stranded customers.
Medical Lab Assistant
Atrium Health
03.2009 - 05.2014
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
- Consulted with outside professionals and specialists about missing ICD-9 codes.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Processed billing for newborn services.
Education
No Degree -
Central Piedmont Community College
Charlotte, NCSkills
- Assessment skills
- Documentation proficiency
- Client Advocacy
- Motivational Interviewing
- Client Records Management
- Skilled in intake interviewing
- Intake assessments
- Client Needs Assessment
Accomplishments
Served on Board of Directors at Community Link (2001-2007)
Volunteered for VITA tax service (2007- 2024)
Timeline
Intake Counselor
Community Link
07.2014 - 03.2024
Medical Lab Assistant
Atrium Health
03.2009 - 05.2014
No Degree -
Central Piedmont Community College
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