Summary
Overview
Work History
Education
Skills
Timeline
Generic

LyHien Hayes

Reidsville

Summary

Solution-oriented Technical Customer Service Representative known for high productivity and efficient task completion. Specialize in technical support, customer relationship management, and problem-solving strategies. Excel in communication, empathy, and adaptability, ensuring exceptional service delivery to customers with diverse needs. Utilize active listening and critical thinking skills to understand and resolve complex issues promptly.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Technical Customer Service Representative

Allied Universal Security Services
01.2022 - 01.2025
  • Managed customer service team to enhance support operations and service quality.
  • Trained staff on efficient use of customer relationship management systems.
  • Developed training materials to improve employee knowledge and performance.
  • Resolved escalated customer issues through effective communication and problem-solving.
  • Collaborated with cross-functional teams to streamline service processes and procedures.
  • Assisted customers with technical inquiries regarding security services and systems.
  • Resolved issues efficiently using troubleshooting techniques and customer service protocols.
  • Documented customer interactions accurately in company database for future reference.

Education

Associate of Applied Science -

University of North Carolina At Greensboro
Greensboro, NC
05-2025

Skills

  • Customer service
  • Technical troubleshooting
  • Staff training
  • Effective communication
  • Problem resolution
  • Process improvement
  • Team collaboration
  • Database management
  • Conflict resolution
  • Troubleshooting

Timeline

Technical Customer Service Representative

Allied Universal Security Services
01.2022 - 01.2025

Associate of Applied Science -

University of North Carolina At Greensboro
LyHien Hayes