Lydia Rogers
Greensboro
Summary
Professional team player with high customer-centric focus ensuring a positive, highly satisfying experience for customers, patients, and ancillary supplier partners. I’m seeking an opportunity where my winning client service, thorough attentiveness to detail, and efficient multi-tasking abilities can be utilized.
Overview
14
14
years of professional experience
Work History
Recruiting Coordinator-Scheduler
Randstad SourceRight For Google
11.2022 - 11.2023
- Scheduled high volumes of candidates for interviews for roles within the Google Corporation with an ongoing 100% accuracy and SLA compliance rate.
- High client and candidate satisfaction rate noted for making interview scheduling an easy process.
- Utilitzed Gmail, Google Meet, Google Calendar, Google Drive, PopsConnect, GHire, Canner, and various other Google softwares to carry out daily tasks.
- Proficient in Microsoft Teams and Excel.
- Provided interview scheduling services across multiple timezones, worldwide.
- Scheduled multiple types of candidate interviews including Phone, Webex Video, and Onsite.
- High daily volume of email correspondence and ping communications for interview scheduling with candidates, hiring managers, recruiters, team members, etc.
- Led team meetings on a monthly basis via Google Meet.
- Provided Chat Support to recruiters, candidates, hiring managers, and interviewers for a variety of different needs, issues, and requests.
Recruiting Coordinator-Interview Scheduler
Randstad SourceRight For Cigna
08.2022 - 11.2022
- Scheduled high volumes of candidates for interviews for roles within the Cigna Corporation with an ongoing 100% accuracy and SLA compliance rate.
- High client and candidate satisfaction rate noted for making interview scheduling an easy process.
- Utilitzed Gmail, Google Meet, Google Calendar, Zoom, Outlook, Freshservice, Webex, Iris, and Workday to carry out daily tasks.
- Proficient in Microsoft Teams and Excel.
- Assisted Recruiter in the creation of new tickets, copy tickets, and reschedule tickets (candidates requiring interviews) within the Freshservice system.
- Coordinated multiple types of candidate interviews including Phone, Webex Video, Panel interviews, and Classroom interviews.
- High daily volume of phone calls and email correspondence for interview scheduling with candidates, hiring managers, recruiters, team members, etc.
- Provided interview scheduling services across multiple time zones.
Onboarding Specialist
Randstad SourceRight For Honeywell
08.2021 - 08.2022
- Selected to support the government regulated aero division of Honeywell requiring a high level of attention to detail helping the customer mitigate risk of fines.
- Pre-screened high volumes of candidates for roles within the Honeywell Corporation with an ongoing 100% accuracy and compliance rate.
- High client and candidate satisfaction rate noted for making onboarding an easy process.
- Used Excel spreadsheets for tracking weekly assigned candidate activities and disposition.
- Worked in the following technology systems: Freshservice, SNOW, Cornerstone, Assignment Pro, Microsoft Teams, Excel, and Outlook.
- Collected candidate onboarding documents and assured timely completion.
- Ran background checks and drug screens for candidates based on customer requirements.
- Assisted HR Generalist in adjudication process.
- Utilized Assignment Pro technology system to enter candidate relocation details and benefits.
- Coordinated candidate start date and first day details with candidates and hiring managers.
- High daily volume of phone calls and email correspondence for onboarding coordination with candidates, hiring managers, recruiters, human resource generalists, etc.
- Provided onboarding coordination across multiple time zones.
Front Desk Associate/ Assistant to Office Manager
Dr. Lisa Adornetto
08.2015 - 08.2021
- Daily coordination, communication and support for approximately 70 patients per day in a dental practice of 3 doctors.
- Develop treatment plans and schedule patients for appointments via Eaglesoft tech application. Worked to backfill any cancellations.
- Leveraged Weave technology to send texts to patients for appointment reminders and respond to patient requests.
- Consulted with patients for treatment needs and assisted patients with applying for CareCredit financing if needed.
- Managed all insurance documentation into patient charts and insurance claim submittals on patients’ behalf.
- Contacted insurance companies to verify benefits, and check on claim status, pre-determinations, and insurance payments.
- Accurate application of insurance payments and patient payments into accounts.
- Answered multi-line phone system to respond to patient inquiries & outbound calls to confirm appointments.
- Assisted doctor with organizing, filing, and paying office bills.
- Generated weekly/ monthly statements for mailing to patients.
- Precise notation into patient charts for all interactions & doctor’s summary notes.
- Assured HIPPA compliance.
- Payroll / timesheet preparation & submittal to accountant on biweekly basis
- Worked as a dental assistant for the doctor on an as needed basis. (Assisted the doctor with all patient procedures, took x-rays, took impressions, fabricated temporaries, occlusal guards and bleach guards, packed cord, and assisted coworkers with sterilization).
Front Desk Associate
Dr. Robert Loftin
02.2013 - 08.2015
- Assisted patients with the check in/check out process.
- Used PracticeWorks software to develop treatment plans and schedule patients for appointments.
- Communication & advisory with patients for treatment needs and financing options.
- Documentation in patients’ charts, coordination & verification of benefits with insurance companies
- Consistent follow up & tracking on claim status, pre-determinations, and insurance payments.
- Processing of payments into patient accounts.
- Answered multi-line phone system to respond to patient inquiries.
- Called patients to confirm appointments and work on patient hygiene/restorative recall.
- Organized documentation & filed patients’ charts.
- Worked on payroll and submitted employee timesheets to accountant biweekly.
- Worked as a dental assistant for the doctor on an as needed basis.
Dental Assistant II
Dr. Ryan Kraska
02.2012 - 02.2013
- Assisted the doctor with all patient procedures.
- Took x-rays.
- Packed retraction cord.
- Fabricated temporaries.
- Took impressions.
- Fabricated occlusal guards and bleach guards.
- Performed Invisalign attachment placement procedure and assisted patient with aligners.
- Worked in sterilization.
- Ordered supplies for the office.
Dental Assistant II
Dr. Lisa Adornetto
06.2009 - 02.2012
- Assisted the doctor with all patient procedures.
- Took x-rays.
- Packed retraction cord.
- Fabricated temporaries.
- Took impressions.
- Fabricated occlusal guards and bleach guards.
- Performed Invisalign attachment placement procedure and assisted patient with aligners.
- Worked in sterilization.
- Ordered supplies for the office.
Education
Associate of Applied Science -
Guilford Technical Community College
Jamestown, NC07.2009
Skills
- Guilford Technical Community College: graduated top of class with highest GPA
- Dental Science Award recipient
- Skill proficiency in various dental practice softwares & scheduling systems, Microsoft Word, Microsoft Excel, Outlook, Webex, Zoom, and Google technologies
Timeline
Recruiting Coordinator-Scheduler
Randstad SourceRight For Google
11.2022 - 11.2023
Recruiting Coordinator-Interview Scheduler
Randstad SourceRight For Cigna
08.2022 - 11.2022
Onboarding Specialist
Randstad SourceRight For Honeywell
08.2021 - 08.2022
Front Desk Associate/ Assistant to Office Manager
Dr. Lisa Adornetto
08.2015 - 08.2021
Front Desk Associate
Dr. Robert Loftin
02.2013 - 08.2015
Dental Assistant II
Dr. Ryan Kraska
02.2012 - 02.2013
Dental Assistant II
Dr. Lisa Adornetto
06.2009 - 02.2012
Associate of Applied Science -
Guilford Technical Community College
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