Luvinia Dunlap

Front Desk.

• Assist personnel, visitors, and clients to their destinations in a timely manner.
• Answer and route incoming calls promptly.
• Be aware of meetings scheduled in-house.
• Contact emergency services when requested by staff.
• Scheduled appointments with clients or vendors using internal calendar system.

Audit and client files.

Maintain the electronic client record, including but not limited to intake information and discharge information.

Scan and/or upload documents in the Electronic Health Record.

Problem Solving.

Develops alternative solutions.

Gathers and analyzes information skillfully.

Identify problems in a timely manner.

Resolve problems in the early stages.

Works well in group problem-solving situations.

• Attended professional development workshops related to substance abuse counseling.
• Actively participated in quality assurance activities designed to improve patient outcomes.
• Assessed clients to determine individual needs and developed treatment plans accordingly.
• Educated clients about available community resources for continued recovery support.
• Coordinated transportation for clients attending off-site appointments or 12-step meetings.
• Referred clients to appropriate outside agencies when necessary.
• Identified treatment goals based on individual diagnosis and history.
• Supported and counseled clients with drug and alcohol addiction.
• Facilitated psycho-educational groups on topics such as relapse prevention, anger management, and communication skills.