Luve Johnson
Raleigh,NC
Summary
Results-oriented Operations Specialist with over 5 years of experience in optimizing processes and enhancing workflow efficiency. Expertise in Data Analysis, Problem-Solving, and Cross-Functional Collaboration to drive strategic initiatives. Committed to delivering high-quality results through meticulous attention to detail and proactive challenge management. Passion for leveraging analytical skills to streamline operations and support organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OPERATIONS ANALYST
Sysco Raleigh
06.2019 - Current
- Improved logistics efficiency by coordinating daily assignments of incoming and outgoing shipments.
- Maintained accurate logs for warehouse stock, orders, RMAs, and returns.
- Enhanced customer operations by analyzing data trends with Salesforce and Zendesk.
- Streamlined workflows, achieving a 95% reduction in process inefficiencies.
- Negotiated favorable contracts with vendors, ensuring timely delivery of materials and services.
Delivery Courier
FedEx
11.2025 - Current
- Achieved high customer satisfaction by ensuring timely package deliveries.
- Enhanced delivery efficiency through effective vehicle operation and safety compliance.
- Optimized delivery routes, significantly reducing delays and improving service times.
- Verified order accuracy with warehouse staff before dispatching deliveries.
- Streamlined delivery processes, increasing speed and minimizing errors.
Education
Bachelor of Business Administration -
Central Washington University
Ellensburg, WA05.2018
Skills
- Service Operations Account Management Customer Experience Customer Relationship Management (CRM) Customer Satisfaction Customer Support Customer Retention Customer Insights Data Analysis Data Analytics Technical Support Troubleshooting ServiceNow IT Service Management Software Installation Software Implementation System Administration Information Technology Documentation & Reporting Research Strategy Cross-functional Team Leadership Analytical Skills Problem-solving Skills Conflict Resolutions Communication Skills
- Business Profitability
- Passionate about maximizing business profitability and championing methodical sales strategies to drive customer success
- Accomplished at providing tactical solutions to improve the company's relevant products/services and capabilities
- Motivated to maintain a pipeline of opportunities by nurturing relationships with partners to achieve targeted goals
- Technical Skills
- Ability to work with little supervision and track multiple processes
- Proficient in utilizing cybersecurity principles and practices, such as securing networks and data and managing access controls
- Skilled in managing databases, including performing backups, restores, and basic SQL queries
- JavaScript Tableau SQL CRM Software (Salesforce, Zendesk) HTML User Interface Design G-Suite Zoom Power BI Microsoft Office Products (Word, Excel, PowerPoint, Teams)
Certification
Google Help Desk Certificate
LANGUAGES
English (Native)
Timeline
Delivery Courier
FedEx
11.2025 - Current
OPERATIONS ANALYST
Sysco Raleigh
06.2019 - Current
Bachelor of Business Administration -
Central Washington University