Luke Gaede

•Optimize scheduling for high-volume individual, psychiatric, and family sessions, ensuring efficient resource allocation and client satisfaction.

•Develop and implement new scheduling workflows to improve efficiency and reduce errors.

•Deliver hands-on training and mentorship for new hires, introducing best practices and tools that shorten ramp-up time and improve team performance.

•Design and maintain templates and communication processes to standardize client interactions and improve the overall client experience.

•Partner with internal departments to streamline cross-functional coordination and ensure timely delivery of services.

•Served as a frontline support professional, assisting customers through the loan application process and resolving inquiries with accuracy and empathy.

•Streamlined customer communication by adhering to standardized scripts while tailoring solutions to individual needs.

•Identified recurring issues and recommended process or policy changes to improve efficiency and customer satisfaction.

•Collaborated with internal teams to escalate and resolve complex customer concerns, ensuring timely follow-through.

•Contributed to continuous improvement initiatives by providing feedback on products, services, and procedures to prevent future issues.

•Managed logistics and shipping operations to ensure timely and accurate delivery of customer orders.

•Supported operational goals by executing key projects, analyzing performance data, and implementing process improvements.

•Assisted in training of new employees, reinforcing company policies and workflow standards.

•Partnered with cross-departmental teams to resolve bottlenecks and enhance store-wide efficiency.