Luis F. Perez Garcia
Fayetteville
Summary
Accomplished IT Specialist with a proven track record at the US Army, enhancing system efficiency and optimizing network performance. Expert in troubleshooting, system upgrades, and providing unparalleled customer service. Demonstrated ability to improve IT infrastructure, leading to a significant increase in operational uptime. Skilled in both technical support and decision-making, ensuring robust and secure IT environments.
Overview
5
5
years of professional experience
Work History
IT Specialist
US Army
11.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
Academia Santa Monica
San Juan, Puerto Rico05-2010
Skills
- Troubleshooting
- System upgrades
- Application support
- Application installations
- Ticket management
- Network configuration
- LAN/WAN
- User support
- Customer service
- Microsoft 365
- Active Directory
- Desktop support
- Account management
- TCP/IP
- Windows IOS
- Decision-making
- Hardware and peripherals
- DHCP/DNS ethernet and firewall proficient
Languages
Spanish
Native or Bilingual
Timeline
IT Specialist
US Army
11.2019 - Current
High School Diploma -
Academia Santa Monica
Similar Profiles
Jennifer ReaganJennifer Reagan
Joint Fire Support Specialist at US ArmyJoint Fire Support Specialist at US Army
Gilson Dos Santos FilhoGilson Dos Santos Filho
Combat Medic (68W) at US ArmyCombat Medic (68W) at US Army
Karlyn Viera-MercadoKarlyn Viera-Mercado
Military Police Officer at US ArmyMilitary Police Officer at US Army