Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
LUIS DAVID GRANADOS GONZALEZ

LUIS DAVID GRANADOS GONZALEZ

Greensboro,NC

Summary

Customer services Specialist with 6 years of experience. Responsible and enterprising person with virtues and strengths such as quick learning of assigned activities, honesty, good personal and work relationships, with high desire to learn, ability to analyze and solve problem situations, proactive, communicative, easy to relate and sympathetic, good conversationalist.

Overview

7
7
years of professional experience

Work History

Car Salesman

TRIAD AUTO MALL INC.
02.2025 - Current
  • DUTIES.
  • 1. Customer Interaction: Greet customers promptly as they arrive at the dealership. Identify customer needs through conversation and by asking the right questions. Build a report to establish trust and a positive customer experience. Offer test drives and explain vehicle features during the experience.
  • 2. Product Knowledge: Stay up to date with the specifications, features, warranties, and pricing of all vehicles on the lot. Explain vehicle features (e.g., engine performance, safety features, technology) clearly and accurately. Compare models and offer suggestions based on the customer’s preferences and budget.
  • 3. Sales Process: Present financing options and guide the customer through purchase decisions. Negotiate prices and terms within the guidelines set by the dealership. Close sales by obtaining customer commitment and finalizing agreements. Prepare sales documents, including contracts, titles, and registration paperwork.
  • 4. Follow-Up and Customer Service: Follow up leads via phone, email, or text to nurture potential sales. Ensure customer satisfaction post-sale and handle any issues or questions. Encourage referrals and repeat business by providing great customer experience.
  • 5. Inventory and Lot Maintenance: Monitor vehicle inventory and report sales to management. Arrange vehicles on the lot for display and ensure they are clean and presentable. Coordinate with the service department for any needed inspections or detailing.
  • 6. Administrative Duties: Maintain records of sales and customer interactions using CRM systems. Attend training sessions or meetings to stay informed about sales techniques and new vehicle releases. Comply with federal and state regulations, including disclosure requirements and ethics rules.

Banking Customer Service Representative

Teleperformance
02.2024 - 12.2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.

Waiter in a Colombian Cuisine

Balcon De Las Americas
01.2023 - 12.2023

Electrical Assistant

Electrical Assistant
10.2021 - 12.2022
  • Company Overview: Perfect Connection Electrical Services

Air Conditioning Helper

Air Conditioning Helper
09.2020 - 09.2021
  • Company Overview: Stay Cool Services

Waiter

Manhattan Chicago Pizza Kendall
04.2019 - 08.2020

Kitchen Assistant

Steven’s Pizza
03.2018 - 03.2019

Education

Audio production

Miami International University of Art & Design
Miami, FL
12.2020

Skills

  • Strong communication and interpersonal skills
  • Confidence and persuasive abilities
  • Basic math and finance knowledge
  • Familiarity with CRM software and dealership systems
  • Professional appearance and demeanor
  • Ability to work evenings, weekends, and holidays
  • Customer service
  • Handling Tools
  • Proficiency in MS Word & Excel
  • Bilingual English and Spanish

References

  • Rebeca, Gonzalez, Manager, (305) 815 43 27, Manhattan Chicago Pizza Kendall
  • Luz Dary, Palomino, Project Manager, (786) 444 68 49, Dynseguridad LLC

Languages

English
Full Professional

Timeline

Car Salesman

TRIAD AUTO MALL INC.
02.2025 - Current

Banking Customer Service Representative

Teleperformance
02.2024 - 12.2024

Waiter in a Colombian Cuisine

Balcon De Las Americas
01.2023 - 12.2023

Electrical Assistant

Electrical Assistant
10.2021 - 12.2022

Air Conditioning Helper

Air Conditioning Helper
09.2020 - 09.2021

Waiter

Manhattan Chicago Pizza Kendall
04.2019 - 08.2020

Kitchen Assistant

Steven’s Pizza
03.2018 - 03.2019

Audio production

Miami International University of Art & Design

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LUIS DAVID GRANADOS GONZALEZ