Luis Toribio Toribio
Charlotte
Summary
Dynamic Store Manager with a proven track record at Starbucks, excelling in customer service and team leadership. Enhanced customer satisfaction through effective employee training and innovative merchandising strategies. Skilled in inventory management and cash control, consistently achieving operational goals while fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Plastics Operator
Mauser Packaging Solutions
02.2021 - 04.2023
- Complied with all relevant industry regulations and company policies, maintaining an exemplary safety record throughout tenure as a Plastics Operator.
- Increased product quality with meticulous attention to detail during the manufacturing process.
- Maintained a safe work environment by strictly adhering to safety protocols and proper handling of materials.
- Coordinated with quality control teams to address any non-conformance issues promptly and effectively.
- Contributed to sustainability initiatives by implementing recycling programs within the facility for plastic waste reduction.
- Managed inventory levels of raw materials, communicating needs to procurement team for timely replenishment.
Bank Teller Supervisor
BANRESERVAS
01.2008 - 05.2017
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Education
Bachelor of Science - Accounting And Finance
UAPA
Dominican Republic01-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Customer service management
- Store operations
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Goals and performance
- Supply ordering
- Operations management
Timeline
Store Manager
Starbucks
04.2023 - Current
Plastics Operator
Mauser Packaging Solutions
02.2021 - 04.2023
Bank Teller Supervisor
BANRESERVAS
01.2008 - 05.2017
Bachelor of Science - Accounting And Finance
UAPA
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