Luis Maldonado
Raleigh
Summary
Dynamic professional with extensive experience in customer service, notably at McDonald's, where I excelled in cash handling and fostering customer relations. Known for my strong work ethic and empathy, I consistently enhanced customer satisfaction and streamlined operations, ensuring a positive experience for all clients.
Overview
4
4
years of professional experience
Work History
Cashier
McDonald's
01.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper handling of funds.
- Learned store policies and procedures to support daily operations effectively.
- Collaborated with team members to maintain a clean and organized checkout area.
- Welcomed customers and helped determine their needs.
Flower Delivery Driver
Special Touch Flowers
09.2023 - 01.2024
- Maintained delivery vehicle in excellent condition, performing routine inspections and maintenance.
- Managed flower inventory, organizing stock for efficient retrieval and minimizing waste.
- Communicated effectively with clients regarding order status and delivery updates.
- Delivered floral arrangements to customers, ensuring timely and accurate service.
Store Manager
The Wash House Laundry
09.2023 - 09.2023
- Enhanced customer satisfaction by resolving complaints and providing tailored solutions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
Community Health Worker
El Centro Hispano
08.2022 - 08.2023
- Educated community members on health resources and preventive care.
- Assisted individuals in navigating healthcare systems and accessing services.
- Coordinated outreach programs to promote health awareness in underserved populations.
- Developed educational materials to support community health initiatives and workshops.
Cashier
Boston Market
07.2021 - 11.2021
- Adapted quickly to new technologies and software for transaction processing.
- Assisted customers with product inquiries and provided exceptional service.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Cary High School
Cary Nc Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Customer relations
- Order taking
- POS system operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
McDonald's
01.2024 - Current
Flower Delivery Driver
Special Touch Flowers
09.2023 - 01.2024
Store Manager
The Wash House Laundry
09.2023 - 09.2023
Community Health Worker
El Centro Hispano
08.2022 - 08.2023
Cashier
Boston Market
07.2021 - 11.2021
High School Diploma -
Cary High School