Luis Gonzalez
Concord
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Partner & VP of Sales and Marketing
Coastal Ferry LLC
08.2020 - 01.2025
- Managed high-level client accounts and fostered strong business relationships with existing clients
- Oversaw invoicing, accounts receivable/payable, contracting, and daily client relations/management
- Spearheaded the integration of CRM software and credit card processing systems
- Identified and secured the company's flex space, and led the renovation of the main dispatch center and admin office
- Developed and implemented strategic marketing campaigns to increase client acquisition and retention
- Conducted market research and competitive analysis to identify growth opportunities and adapt business strategies
- Led cross-functional teams to improve operational efficiency and ensure seamless client experiences
- Negotiated vendor contracts and established partnerships to enhance service offerings
- Trained and mentored staff on customer relationship management and sales strategies
IT Specialist - Video Telecommunications (VTC)
US Navy
03.2017 - 07.2022
- Managed the daily operation and maintenance of over 100 Video Telecommunication Systems (VTCs), ensuring seamless communication and minimal downtime
- Collaborated with data encryption specialists to secure sensitive transmissions and implement advanced encryption protocols to protect client and organizational data
- Troubleshot and resolved technical issues related to VTC hardware, software, and network connectivity, maintaining a 99% system uptime
- Designed and optimized VTC configurations to enhance user experience and streamline setup for both internal and external stakeholders
- Provided technical training and support to staff and clients, improving system utilization and reducing user error
- Conducted regular system updates and compliance checks to meet evolving security and technology standards
- Coordinated with cross-functional teams and external vendors to implement upgrades, ensuring compatibility and scalability of VTC infrastructure
Education
Certificate - IT Network Security
IWTC
Pensacola, FL02-2018
Skills
- Sales Management
- Customer Relationship Management
- Account Management
- Business Development
- Negotiation
- Budgeting
- Marketing
- Military Experience
- CRM Software
- Project Management
- Profit and loss analysis
- Contract negotiation expertise
Certification
Driver's License
A-Plus
CCNA
Windows
Languages
English
Spanish
Timeline
Owner/Partner & VP of Sales and Marketing
Coastal Ferry LLC
08.2020 - 01.2025
IT Specialist - Video Telecommunications (VTC)
US Navy
03.2017 - 07.2022
Certificate - IT Network Security
IWTC
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