Luis Belen
Gastonia
Summary
Dynamic professional passionate about technology, and committed to continuous learning, with a strong interest in areas such as software development, data analysis, and digital solutions. Although I am a beginner, I stand out for my discipline, curiosity, and ability to quickly adapt to new environments and tools. I am seeking my first professional opportunity in the tech industry, where I can apply my knowledge, continue learning, and contribute value to the team.
Overview
7
7
years of professional experience
Work History
Costumer Service Supervisor
Unifi
Charlotte
11.2023 - Current
- Supervised daily operations to ensure exceptional customer service delivery.
- Trained and mentored staff in customer service best practices and policies.
- Resolved customer complaints efficiently to enhance satisfaction and loyalty.
Operations Manager
Bright delivery
Charlotte
06.2021 - 05.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Interpreter
Independant
Charlotte
01.2020 - 06.2021
- Delivered real-time, accurate oral translations and interpretations for clients.
- Provided appropriate contextual information to increase clients understanding of translations.
Senior Processing Specialist
Scotiabank
Santo Domingo
02.2018 - 12.2019
- Improved and designed new layouts to achieve usability and performance objectives. (Macros EXCEL)
- Checked documentation for appropriate coding, catching errors and making revisions.
- Examined claims, records and procedures to grant approval of coverage.
Education
Associate of Applied Science - International Finance
UNAPEC University
12.2020
High School Diploma -
Inst. Politecnico Victor Estrella Liz
06.2017
Cyber Security Specialist
Coursera
Mountain View, CASkills
- Spanish
- English
- Portugues A2/Limited
- Problem-solving abilities
- Teamwork and Collaboration
- Learn fast
- Business development understanding
- System implementation
Timeline
Costumer Service Supervisor
Unifi
11.2023 - Current
Operations Manager
Bright delivery
06.2021 - 05.2023
Interpreter
Independant
01.2020 - 06.2021
Senior Processing Specialist
Scotiabank
02.2018 - 12.2019
Associate of Applied Science - International Finance
UNAPEC University
High School Diploma -
Inst. Politecnico Victor Estrella Liz
Cyber Security Specialist
Coursera
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