Lucinda Ostrowski
Kannapolis
Summary
Successful Onboarding Specialist with proven track record of success in facilitating onboarding process and implementing strategies. Knowledgeable about Customer Success policies and procedures. Well versed in diversifying content to foster a welcoming and efficient educational environment.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist
SimplePractice
01.2023 - Current
- Creates smooth onboarding processes to help new customers set up their electronic health record platform through video chat and email.
- Works closely with new customers, answering questions and addressing various concerns during onboarding process resulting in customer satisfaction score of 98%.
- Collaborates with colleagues to deliver quality responses to customers.
- Utilizes prioritization skills to triage customer Help Requests quickly, and accurately.
Social Studies Teacher
Cabarrus County Schools
08.2022 - 12.2022
- Established and supported positive educational environment for student learning.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Devised lesson plans reflecting student educational, cultural and language diversity to include all 120 students.
Insurance Specialist
SimplePractice
09.2021 - 08.2022
- Responded to customers insurance questions, as well as teach them about insurance.
- Managed time efficiently to maintain high volume of accurate responses, leading to above average customer satisfaction score.
- Researched and investigated individual problems with outside clearinghouse while maintaining strict HIPAA protocols and security measures.
Barista
Starbucks
12.2018 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - History
University At Buffalo
Buffalo, NY08.2021
Skills
- Research
- Complaint Resolution
- Prioritization
- Social Media Management
- Customer Service
- Product Knowledge
- EHR and Telehealth knowledge
- Technical Support
- Product and Service Solutions
Timeline
Onboarding Specialist
SimplePractice
01.2023 - Current
Social Studies Teacher
Cabarrus County Schools
08.2022 - 12.2022
Insurance Specialist
SimplePractice
09.2021 - 08.2022
Barista
Starbucks
12.2018 - 08.2021
Bachelor of Arts - History
University At Buffalo
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