Lucia Ramos
Clayton
Summary
Personable and dedicated Pharmacy Technician and Customer Service Representative with extensive experience in Customer Service industry and pharmacy knowledge. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
10.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Client Relationship Associate
First Help Financial
06.2022 - 03.2024
- Responded to client inquiries in a timely manner via phone, email, or chat.
- Developed and maintained positive relationships with clients through regular communication.
- Assisted clients with onboarding and account setup processes.
- Collaborated with teams across the organization to ensure customer satisfaction.
- Advised management on strategies to improve overall customer experience.
- Ensured compliance with all relevant policies and regulations when interacting with clients.
- Actively participated in cross-functional meetings related to improving customer relations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Hostess/Cashier
Walmart
01.2021 - 07.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Civil Engineering -
University of North Carolina At Charlotte
Charlotte, NC06-2027
Associate Degree - Engineering
Johnston Community College
Smithfield, NC09-2025
High School Diploma -
Corinth Holders High School
08.2022
Skills
- Good Communication Skills
- Time Management
- Data Recording
- Bilingual
- Data Entry and 10-Key
- Cash Drawer Operations
- Fast learner
- Adaptive Team Player
- Microsoft Outlook
- Problem-Solving Abilities
- Prioritization
- Coordination
- Data Entry
- Critical Thinking
- Spreadsheets
- Typing Proficiency
- Scheduling
- Computer Proficiency
- Inbound and Outbound Calling
- Microsoft Excel
- Retail Sales Customer Service
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Pharmacy and customer records management
- Pharmaceutical calculations
- Advanced math skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited Working
French
Limited
Contact
Charlotte, NC 28213
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
CVS Pharmacy
10.2024 - Current
Client Relationship Associate
First Help Financial
06.2022 - 03.2024
Hostess/Cashier
Walmart
01.2021 - 07.2021
High School Diploma -
Corinth Holders High School
Bachelor of Civil Engineering -
University of North Carolina At Charlotte
Associate Degree - Engineering
Johnston Community College
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