Lucia Hale
Charlotte
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Hooters Inc. Proven ability to engage guests and manage cash handling efficiently. Recognized for maintaining high standards of food safety and creating positive experiences in fast-paced environments. Committed to delivering quality service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Hooters Inc.
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Aerie By American Eagle
06.2023 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Food Service Worker
Dunkin' Brands
03.2022 - 06.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Food Service Worker
Chic-Fil-A
03.2021 - 03.2022
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Diploma -
Northwest Cabarrus High School
Kannapolis, NC06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
Timeline
Server
Hooters Inc.
02.2024 - Current
Retail Sales Associate
Aerie By American Eagle
06.2023 - 02.2024
Food Service Worker
Dunkin' Brands
03.2022 - 06.2023
Food Service Worker
Chic-Fil-A
03.2021 - 03.2022
High School Diploma -
Northwest Cabarrus High School
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