LUCHEMA HAMLETT
Roxboro
Summary
As a detail-oriented healthcare professional with training in Good Clinical Practice (GCP) and clinical research processes, I am eager to contribute to your organization in an administrative or clinical research capacity. With a strong foundation in compliance, documentation, patient coordination, and data management, I am committed to building on my skills while helping the organization achieve its goals. I am particularly interested in an entry-level role such as Clinical Research Assistant, Clinical Trial Assistant, or Regulatory Coordinator, where I can continue to develop my expertise in clinical studies and make a positive impact. Through my work, I aim to support the success of your team and fulfill my passion for helping others."
Overview
13
13
years of professional experience
Work History
Office Manager
Grace Physical Therapy
06.2019 - Current
- Serve as accounts payable and receivable.
- Communicate with the medical billing team to ensure accounts are paid and accurate.
- Liaise with doctors and therapists to ensure clients receive optimal care and service.
- Approve and create new customer accounts, verify insurance benefits.
- Manage the office budget and supplies and inventory, while maintaining vendor relationships.
- Develop and implement office policies and procedures, promote and assist in maintaining a professional and practical work environment.
- Supervise and provide support to administrative staff.
- Act as the central point of contact for office related issues and questions from employees.
- Respond to new patient referrals.
- Prepare invoices for insurance reimbursement.
- Maintain medical and staff records, liaise with doctors to ensure reports are accurate and comply with insurance company guidelines.
- Coordinate with facility management for maintenance needs and cleaning service.
Accounts Receivable Coordinator
Brian Center Southpoint
09.2018 - 06.2019
- Served dual role as the part-time Rehab Coordinator.
- Respond to patient inquiries, approve and create new customer accounts.
- Verify insurance benefits, monitoring length of stays, as well as monitor aging balances, and payments.
- Responsible for posting financial transactions and preparing statements and invoices for billing and collections.
- Ensure that patients and insurance companies are properly billed for all services, and that payments are received and processed in a timely manner.
- Assist with end of month/year closing, provide direction to staff on resolving billing issues and prepare reports for management.
- Assist Business Office Manager with maintaining a professional and viable work environment.
Rehab Coordinator
Brian Center Southpoint
05.2013 - 06.2019
- Manage the outpatient program.
- Manage verify insurance coverage and manage and maintain authorizations for patient care.
- Manage therapy schedules, arrange patient transportation for outpatient therapy appointments, and maintain accurate files and reports for the Rehab Program Manager, and Business Office Manager.
- Assist Medical Records with therapy audits.
- Correspond, and work with external healthcare personnel, to help achieve optimal results for patients.
- Order medical and office supplies and keep inventory.
- Assist with managing a team of over 21 full-time and prn therapist, as well as help maintain an organized professional and functional work environment.
- Assist therapists as needed with treatment with residents during scheduled therapy sessions.
- Perform basic administrative duties.
Education
GCP Certificate of Completion -
NIDA Clinical Trials Network
Online09.2025
Occupational Therapy Assistant -
Durham Tech
Durham, NC01.2019
Medication Technician Licence -
Piedmont Community College
Roxboro, NC01.2006
Certified Nurses Assistant -
Piedmont Community College
Roxboro, NC01.2005
Psychology Major -
NC A&T
Greensboro, NC01.2002
Diploma -
Person High School
Roxboro, NC01.2001
Skills
- Effective communication
- Teamwork
- Independence
- Public interaction
- Professional interaction
- Policy adherence
- Multitasking
- Initiative
- Time management
- Attention to detail
- Learning
- Problem solving
- Adaptability
- Positive attitude
- Working under pressure
References
Available upon request
Timeline
Office Manager
Grace Physical Therapy
06.2019 - Current
Accounts Receivable Coordinator
Brian Center Southpoint
09.2018 - 06.2019
Rehab Coordinator
Brian Center Southpoint
05.2013 - 06.2019
GCP Certificate of Completion -
NIDA Clinical Trials Network
Occupational Therapy Assistant -
Durham Tech
Medication Technician Licence -
Piedmont Community College
Certified Nurses Assistant -
Piedmont Community College
Psychology Major -
NC A&T
Diploma -
Person High School