Lucas Grenolds

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Did a stretch assignment from April 2024 - July 2024 managing the CVS Pharmacy in Calabash, NC while continuing to oversee temporary management of the Shallotte store
• Took on the responsibility of being our District's Immunization Captain overseeing the district's performance and traveling with vaccine reps educating pharmacy teams
• District's My Team Care Captain adding responsibilities of educating pharmacy managers on proper scheduling of their staff

• Supervised team of 4 pharmacy technicians.
• Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Collaborated with store manager to maintain daily operations.
• Script count of 1600 scripts/week
• Customer service scores have increased by 10 points this year
• Vaccinating 50-90 people weekly this flu season

• Interpreted prescription orders, dispensed medications and counseled patients on drugs.
• Educated patients about possible drug interactions and gave special administration instructions.
• Maintained appropriate drug records and completed reports as necessary.
• Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
• Provided up to 50 vaccinations daily during flu season and early covid vaccination

• Supervised team of 8 pharmacy technicians.
• Arranged and staffed both internal and external vaccine clinics for influenza and covid
• Pharmacy had script count of 4500 scripts /week
• Hired and trained 4 technicians at this location
• Effectively collaborated with overlap pharmacist when provided

• Floated at over 20 different locations adapting to unique needs of each location's staff and patients to deliver excellent care
• Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes
• Administered countless vaccinations to large variety of customer ages, including taking extra precautions during COVID-19 pandemic
• Well versed in balancing filling prescriptions, answering phone calls, giving medication recommendations and managing technicians in order to keep efficient workflow in pharmacy
• Quickly learned and adjusted to pharmacy software without previous experience while maintaining pharmacy workflow
• Great interpersonal skills required to effectively communicate drug knowledge and any potential issues with insurance to patient or caregiver
• Volunteered and made team lead to participate in community outreach program to go into long term care facilities to test staff and residents for COVID-19
• Helped vaccinate over 1500 community members with both Moderna and Pfizer COVID vaccines

• Took over as pharmacy manager for CVS/Target pharmacy while current pharmacy manager was on maternity leave
• Quickly adapted to new role while working on job
• Consistently immunized community to meet and often exceed CVS immunization metrics
• Trained newly hired technician in essential pharmacy operations and immunization skills and verification for COVID-19 vaccinations
• Oversaw CII ordering procedural changes from paper 222 forms to CSOS electronic ordering
• Focused on improving WeCare and PatientCare metrics

Educated patients on possible drug interactions, potential side effects and optimal methods of administration

• Recommended OTC devices or medication options to help mitigate individual symptoms
• Provided friendly customer service at drop-off and pick-up counters
• Counseled patients on new medications and OTC products
• Used pharmacy software to enter prescription and insurance information
• Contacted insurance companies to resolve claims issues
• Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling

• Used proper sterile technique to compound and prepare intravenous products.
• Updated patient profiles and prescriptions with strong focus on accuracy.
• Ensured sterile work environments within clean rooms through regular cleaning of hoods, floors, walls and ceilings.