Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luca DeFalco

Charlotte

Summary

Experienced in many different areas in the restaurant industry. Great customer service skills, and problem solving skills. Proficient in maintaining a clean workspace and food handling skills.

Overview

7
7
years of professional experience

Work History

Supervisor

Stonehaus
02.2025 - 07.2025
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Wine Steward

Stonehaus
10.2022 - 02.2025
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Directed teams to keep workstations clean and neat for professional customer appeal.

Barback

Stonehaus
10.2019 - 10.2022
  • Replaced empty kegs.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Assisted in setting up and breaking down bar area for special events.

Food Runner

Stonehaus
04.2018 - 10.2019
  • Greeted customers and provided outstanding customer service.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.


Education

High School Diploma -

Agoura High School
Agoura Hills, CA

Skills

  • Complaint resolution
  • Staff assignments and supervision
  • Handling escalations
  • Customer service
  • Proficient in Micros POS
  • Glass washing
  • Glass collection
  • Ice replenishment
  • Garnish preparation
  • Beer keg installation

Timeline

Supervisor

Stonehaus
02.2025 - 07.2025

Wine Steward

Stonehaus
10.2022 - 02.2025

Barback

Stonehaus
10.2019 - 10.2022

Food Runner

Stonehaus
04.2018 - 10.2019

High School Diploma -

Agoura High School
Luca DeFalco