Luarinet Rodriguez Perez
Charlotte
Summary
Front Desk Receptionist with 9 years of experience in office administration and customer service, specializing in healthcare settings. Demonstrates exceptional skills in appointment management, problem-solving, and healthcare compliance, consistently enhancing patient satisfaction and operational efficiency. Eager to leverage extensive expertise in scheduling software and communication to foster a welcoming and efficient environment in future roles. CNA certified in 2009 and 2025.
Overview
17
17
years of professional experience
Work History
Household Manager
Self-employed
Charlotte
09.2017 - Current
- Cultivated a nurturing home environment, fostering emotional well-being and stability for family members.
- Coordinated family schedules and activities, promoting teamwork and shared responsibilities that strengthened family bonds.
Front Desk Receptionist
Novant Health Steelecroft Primary Care
Charlotte
09.2016 - 06.2017
- Managed patient scheduling and inquiries, improving appointment accuracy on EPIC software.
- Coordinated with medical staff to streamline patient check-in processes, contributing to timely consultations and increased patient satisfaction.
- Maintained accurate patient records and billing information, ensuring compliance and facilitating efficient patient care.
- Partnered with medical staff to refine check-in processes, resulting in timely consultations and strengthened team efficiency.
- Collected copayments.
Front Desk Manager
Ayrsley Town Rehabilitation
Charlotte
01.2010 - 09.2016
- Provided exceptional customer service at the front desk, fostering a welcoming environment and enhancing patient satisfaction.
- Managed appointment scheduling and patient check-ins, leading to a streamlined process that reduced wait times significantly.
- Monitored and maintained accurate patient records, ensuring compliance with healthcare regulations and enhancing data integrity.
- Cultivated a positive atmosphere at the front desk, enhancing patient interactions and contributing to a welcoming healthcare environment.
- Collected patients copayments.
- Managed workers compensation records.
- Maintained office inventory and weekly bank deposits.
Front Desk Receptionist
Pineville Chiropractor
Charlotte
12.2008 - 01.2010
- Provided exceptional customer service, creating a welcoming environment that fostered patient loyalty and satisfaction.
- Managed appointment scheduling efficiently, reducing patient wait times, enhancing overall clinic workflow and collecting copayments.
- Maintained accurate patient records and billing information.
- Assisted chiropractors by preparing treatment rooms and coordinating patient flow, promoting seamless clinic operations.
- Maintained a positive atmosphere through friendly interactions, enhancing patient comfort and trust in clinic services.
Education
Some College (No Degree) - Certified Nursing Assistant
Unity School of Nursing
Charlotte, NC10-2025
Certified Nursing Assistant -
Nelon Home Health
Charlotte11-2009
Diploma -
Olympic High School
Charlotte06.2008
Skills
- Office Administration
- Appointment Management
- Problem Solving
- Scheduling Software
- Healthcare Compliance
- Communication Skills
- Multitasking
- Attention to Detail
- Customer Service
- Event Planning
- Patient Scheduling
- Health Records
- Front Desk Operations
Languages
Spanish
Hobbies and Interests
- Spending time with family
- Traveling
- Event planning and decorating
Personal Information
Date of Birth: 08/09/89
Ethnicity
Hispanic
Timeline
Household Manager
Self-employed
09.2017 - Current
Front Desk Receptionist
Novant Health Steelecroft Primary Care
09.2016 - 06.2017
Front Desk Manager
Ayrsley Town Rehabilitation
01.2010 - 09.2016
Front Desk Receptionist
Pineville Chiropractor
12.2008 - 01.2010
Some College (No Degree) - Certified Nursing Assistant
Unity School of Nursing
Certified Nursing Assistant -
Nelon Home Health
Diploma -
Olympic High School