Lourdes Pereira
Marine Corps Base Camp Lejeune
Summary
Friendly and customer-focused individual with strong interpersonal talents. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment.
Overview
5
5
years of professional experience
Work History
CS/Dispatcher
Shields Facilities Maintenance
08.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Answered phone calls and responded to customer emails.
- Team player when it comes to engaging with any side projects such as Ivueit and ACH calls.
Server /Restaurant Cashier
Aunt Bea's Home Cooking
06.2020 - 08.2022
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Completed opening and closing checklists according to set standards.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation.
- Answered phones to take orders for customer pick up or delivery.
- Set dining tables according to type of event and service standards.
- Checked with customers to determine satisfaction and quickly rectify issues.
- Wrote patrons' food orders on order slips, memorized orders and entered orders into computers for transmission to kitchen staff.
- Addressed and resolved customer concerns quickly, working with management to fix complex issues.
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
- Handled customer cash out at end of meal confirmed customer satisfaction.
Hostess
Costa Del Sol Mexican Restaurant
09.2019 - 12.2019
- Answered customer phone calls to take delivery or pickup orders.
- Greeted guests upon arrival, presented menus and announced name of server.
- Observed dining room to monitor guest satisfaction and provided assistance when needed.
- Maintained well-groomed appearance and observed uniform requirements.
- Coordinated seating for party reservations and determined appropriate dates, times and party counts.
- Answered customer phone calls and handled guest reservations.
- Greeted and seated guests to promote customer satisfaction and reduce wait times.
- Helped restaurant team by serving food, refilling beverages and bussing tables between customers.
Education
Dental Assisting
Walter State Community College
Greeneville, TN02.2022
Associate of Applied Science - Pre-Dental Hygiene
Walter State Community College
Greeneville, TN05.2021
High School Diploma -
Greeneville High School
Greeneville, TN05.2019
Skills
- Conflict resolution
- Team player
- Multi tasking expert
- Self starter
- Detail Oriented
- Superior communication
Languages
Spanish
Limited Working
Timeline
CS/Dispatcher
Shields Facilities Maintenance
08.2023 - Current
Server /Restaurant Cashier
Aunt Bea's Home Cooking
06.2020 - 08.2022
Hostess
Costa Del Sol Mexican Restaurant
09.2019 - 12.2019
Dental Assisting
Walter State Community College
Associate of Applied Science - Pre-Dental Hygiene
Walter State Community College
High School Diploma -
Greeneville High School