Professional Summary
Overview
Work History
Education
Skills
Timeline

Lourdes Leidig

Hotspot Gas
Asheville
9
years of professional experience

Dynamic professional with a proven track record at Cava Grill, excelling in guest relations and conflict resolution. Adept at fostering teamwork and enhancing customer experiences, I leverage strong problem-solving skills and cash handling expertise to drive service excellence and boost satisfaction. Committed to achieving results in fast-paced environments.

Work History

Sales Associate

9 Months
Hotspot Gas | 01.2026 - Current
  • Processed cash, card, and mobile payments accurately through POS system.
  • Assisted customers with fuel purchases, store items, and product inquiries.
  • Restocked merchandise, beverages, and convenience items to maintain shelf availability.
  • Monitored register counts and resolved payment discrepancies with attention to detail.
  • Restocking coolers and floor.
  • Making deposit, during shift change.

Guest Experience Manager

2 Years 11 Months
Cava Grill | 02.2023 - 01.2026
  • Managed guest recovery efforts, resolving concerns quickly and protecting service standards.
  • Coached team members on hospitality behaviors, order accuracy, and guest engagement.
  • Monitored dining room readiness, ensuring clean, organized, and welcoming guest areas.
  • Coordinated front-of-house workflows to support smooth service during peak periods.

PM Supervisor

7 Years
White Duck Taco Shop | 03.2018 - 03.2025
  • Supervised closing operations, ensuring smooth handoffs between kitchen, bar, and front-of-house teams.
  • Coordinated staff assignments to maintain service speed, cleanliness, and guest satisfaction during peak hours.
  • Trained new team members on POS procedures, food prep standards, and sanitation requirements.
  • Monitored inventory levels and restocked supplies to support uninterrupted service and kitchen readiness.

Education

High School Diploma

Penn Foster Career School | Scranton, PA | 02.2019

Skills

Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Stocking and receiving
Cash register operation
Cash handling accuracy
Client service
Conflict resolution
Store opening and closing
Sales expertise
Product sales
POS system operation
Meeting deadlines
Sales strategies
Upselling
Professional demeanor
Adapt to diverse groups
Cleaning techniques
Guest relations
Sales training
Payment processing
Building rapport
Inventory control

Timeline

Sales Associate

Hotspot Gas
01.2026 - CurrentRead More

Guest Experience Manager

Cava Grill
02.2023 - 01.2026Read More

PM Supervisor

White Duck Taco Shop
03.2018 - 03.2025Read More

Penn Foster Career School

High School Diploma
Read More
Lourdes Leidig