Lourdes Bermudez
Clayton,NC
Summary
Accomplished business and hospital operations leader with a proven record in veterinary and retail environments. Expertise in team leadership, process improvement, human resources, and financial oversight. Consistently drive growth, ensure high levels of client satisfaction, and foster positive workplace cultures. Strong focus on achieving results and exceeding expectations. Dedicated to making a significant impact in any organization.
Overview
9
9
years of professional experience
Work History
Business Partner
Petfolk
12.2024 - Current
- Serve as operational leader of the pet care center, driving KPIs and gold standard veterinary care in partnership with the Lead Veterinarian.
- Primary point of contact for client concerns, overseeing daily floor operations and service satisfaction.
- Manage HR responsibilities: hiring, scheduling, staff training, disciplinary procedures, and retention.
- Implement SOPs, oversee building/equipment maintenance, and ensure OSHA compliance.
- Monitor financial performance through payroll, KPI reviews, P&L analysis, and budgeting.
- Direct inventory control, including controlled substance compliance and physical counts.
- Collaborate in strategic planning with corporate teams and contribute to hospital growth.
Hospital Manager
Veterinary Emergency Group
03.2023 - 08.2024
- Led a team of 60+ across medical and support roles, improving team cohesion and retention.
- Implemented operational improvements that reduced costs and enhanced service quality.
- Oversaw clinical procedures and partnered with medical director for care enhancements.
- Fostered a culture of communication and collaboration through open dialogue and team-building.
General Manager
Old Navy
11.2022 - 03.2023
- Directed staff operations, budgeting, and scheduling in a high-volume retail environment.
- Championed team satisfaction and increased profitability through strategic initiatives.
Store Manager
H&M
12.2019 - 12.2022
- Managed day-to-day operations, staff supervision, and client relations.
- Ensured inventory, cash control, and SOP adherence in a fast-paced retail setting.
Executive Team Leader - HR
Target
10.2018 - 12.2019
- Led HR operations including succession planning, DEI initiatives, and leadership coaching.
Store Manager
American Eagle Outfitters
05.2016 - 10.2018
- Directed daily store operations, staff development, and enhanced customer experience.
Education
Associate of Arts - Pre - Law
Miami Dade College
Miami, FL08.2013
Skills
- Operations management
- Client relationship management
- Human resources
- Staff Training & Development
- Budget Management
- Process Implementation
- Inventory Control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Partner
Petfolk
12.2024 - Current
Hospital Manager
Veterinary Emergency Group
03.2023 - 08.2024
General Manager
Old Navy
11.2022 - 03.2023
Store Manager
H&M
12.2019 - 12.2022
Executive Team Leader - HR
Target
10.2018 - 12.2019
Store Manager
American Eagle Outfitters
05.2016 - 10.2018
Associate of Arts - Pre - Law
Miami Dade College
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