Louis Poole
Raleigh,NC
Summary
Experienced with agile product management, requirements gathering, and stakeholder engagement. Utilizes these skills to streamline product development and ensure alignment with business objectives. Track record of effective communication and team leadership, driving successful product launches and legacy application retirements.
Overview
9
9
years of professional experience
Work History
Squad Lead (Product Owner)
Fidelity Investments
03.2022 - Current
- Leads an Agile team with diverse skillsets, delivering solutions for fixed income research analysts and portfolio managers
- Extensive knowledge in the financial technology space, particularly fixed income
- Delivered an enterprise solution to retire a widely used legacy application
- Considerable experience with fixed income performance, risk, and exposure data
- 5+ years of experience with user story writing, refinement, and acceptance criteria documentation
- Managed product roadmap, aligning team efforts with strategic objectives and optimizing resource allocation.
- Conducted product demos for showcasing functionality and gathering stakeholder input.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
Product Owner
IHS Markit
02.2019 - 03.2022
- Led an agile team to deliver CRM and event planning solutions for Investment Banking clients
- Responsible for maintaining CRM mobile application
- Ensured requirements were communicated effectively to development and testing teams, with thorough user stories and extensive refinement sessions
- Was responsible for writing and publishing release notes in partnership with key stakeholders
- Created extensive documentation for internal and external use cases, to ensure high feature adoption
- Gathered user feedback for guiding product enhancements and improving user satisfaction.
- Analyzed customer feedback to identify areas for improvement.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Client Success Analyst
IHS Markit
01.2016 - 02.2019
- Supported the use of IHS Markit’s hosted software and web-based applications
- Conducted weekly virtual or on-site product demonstrations for existing and prospective clients
- Maintained internal customer relationship management tool
- Enhanced service offerings with regular feedback sessions to identify areas for improvement.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Short-term relocation to London, UK in order to hire and train new Client Success staff
Education
Bachelor of Science - Business Administration, Operations Management
University of North Carolina Wilmington
Wilmington, NC12.2015
Skills
- Release planning
- Business analysis
- Product backlog management
- Roadmap development
- Agile frameworks
- Product lifecycle management
- Stakeholder relationship management
- User acceptance testing
- User story creation
- Requirements elicitation
Timeline
Squad Lead (Product Owner)
Fidelity Investments
03.2022 - Current
Product Owner
IHS Markit
02.2019 - 03.2022
Client Success Analyst
IHS Markit
01.2016 - 02.2019
Bachelor of Science - Business Administration, Operations Management
University of North Carolina Wilmington
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