Louis Boshoff
Kimberley
Summary
Dynamic individual with a proven track record in customer satisfaction. Enhanced program effectiveness through continuous improvement and real-world applications, fostering a culture of safety and preparedness. Strong time management and quality assurance skills contribute to impactful customer experiences.
Overview
11
11
years of professional experience
Work History
Training Facilitator
Noshtac Training and Consulting
02.2020 - Current
- Conduct training in a variety of occupational health and safety courses including First aid up to level 3, Basic Fire Fighting, Emergency evacuation procedures and work area housekeeping.
- Conduct post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Incorporate real-world examples into course materials to provide employees with practical applications of theoretical concepts.
Admissions Clerk
Lenmed Royal Hospital & Heart Centre
01.2019 - 01.2020
- Assisted in patient admission process.
- Confirmed all insurance benefits met standards of admissions.
- Greeted patients warmly to increase comfort and create rapport.
Cashier Assistant Manager
John Dory's
04.2014 - 02.2017
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Quickly and accurately counted drawers at start and end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
Reception Administrator
Oak Rest Bed & Breakfast
12.2013 - 04.2014
- Resolved guest disputes fairly and professionally, maintaining positive relationships while upholding company policies.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Accessed reservations system to assist guests with reservations.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Adamantia High School
Kimberley, South Africa 04.2001 -
Skills
Activity planning
Task prioritization
Time management
Mentoring
Creativity and innovation
Hospitality Studies
Quality assurance
First aid training
Housekeeping
Timeline
Training Facilitator
Noshtac Training and Consulting
02.2020 - Current
Admissions Clerk
Lenmed Royal Hospital & Heart Centre
01.2019 - 01.2020
Cashier Assistant Manager
John Dory's
04.2014 - 02.2017
Reception Administrator
Oak Rest Bed & Breakfast
12.2013 - 04.2014
High School Diploma -
Adamantia High School
04.2001 -
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