Lotus Trimble
Raleigh
Summary
Energetic and detail-oriented professional with extensive experience at First Watch, excelling in guest relations and effective time management. Proven ability to enhance sales through upselling techniques and maintain high service standards during busy peak hours. Recognized for fostering teamwork and resolving guest complaints swiftly, ensuring memorable dining experiences. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Host/Server/Busser
First Watch
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with all guests through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Took advantage of slow periods to restock supplies, ice, coffee, and delivery bags.
Host/Server Assistant
Pierros Italian Bistro
11.2024 - 03.2025
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Worked as part of the launch crew. Helping open and promote the restaurant. Assisted with direct marketing to spread word of our new location and unique menu.
Deli Clerk/Store Closer
Lowes Foods
08.2023 - 03.2024
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Thoroughly hand-washed dishes, pans, utensils, and equipment.
- Responsible for cleaning the store efficiently- ensuring all food be securely wrapped and stored. Counters, fryers, slicers, and displays were properly organized and sanitized nightly to ensure overall safety.
Cashier
Compare Foods
03.2023 - 08.2023
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems.
- Developed basic conversational Spanish by submerging self in a primarily Spanish speaking environment.
- Practiced Spanish phrases in relation to my role with coworkers and guests.
- Memorized vast list of produce codes, and managed the checkout lanes quickly with few mistakes.
- Built relationships with customers to encourage repeat business.
Dog Walker/Dog Sitter
Wag!
08.2022 - 01.2023
- Made owners comfortable with care by following instructions and meeting dog needs.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Delivered peace of mind for clients by providing regular updates and photos of their pets throughout my time with them.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
Guest Advocate
Target
08.2022 - 01.2023
- Assisted guests with purchases, returns, and ensuring accurate transactions and efficient payment processing.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and assisted company by remaining flexible and picking up shifts when needed.
- Maintained up-to-date knowledge of products, warranties, store services, as well as ongoing promotions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Server/Customer Service Representative
Pizza Hut
10.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills while maintaining a clean, organized workstation.
- Resolved inquiries and addressed guest concerns quickly and efficiently.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Took orders at drive-thru with an outgoing and friendly demeanor and accurately processed payments to ensure guest satisfaction.
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Telephone reception
- Guest relations
- Up-selling techniques
- Workflow optimization
- Hospitality and accommodation
- Phone etiquette
- Guest complaint resolution
Timeline
Host/Server Assistant
Pierros Italian Bistro
11.2024 - 03.2025
Host/Server/Busser
First Watch
03.2024 - Current
Deli Clerk/Store Closer
Lowes Foods
08.2023 - 03.2024
Cashier
Compare Foods
03.2023 - 08.2023
Dog Walker/Dog Sitter
Wag!
08.2022 - 01.2023
Guest Advocate
Target
08.2022 - 01.2023
Server/Customer Service Representative
Pizza Hut
10.2021 - 02.2022
High School Diploma -
Wake Forest High School
Similar Profiles
Gabriela KaminskyGabriela Kaminsky
Server at First WatchServer at First Watch
Carlos RuizCarlos Ruiz
Cook at First WatchCook at First Watch
Sabreena Sahara RamadanSabreena Sahara Ramadan
Server at First WatchServer at First Watch