Lorri Cannon
Snow Hill
Summary
Results-oriented Financial Counselor Supervisor with expertise in team supervision and policy compliance. Skilled with effective communication, driving team performance and professional development.
Overview
27
27
years of professional experience
Work History
Financial Counselor Supervisor
East Carolina University
Greenville
01.2018 - Current
- Supervise 8 financial counselors across ECU academic clinics on physician side
- Conduct weekly meetings with team members to discuss performance and upcoming tasks
- Oversee weekly employee reporting/time management
- Provide training to staff on new policies and protocols to ensure compliance
- Develop employee work plans and monitor quality performance
- Compile data from employees' weekly stats
- Assist financial counselors with their assigned workques
- Manage conflict resolution for patient issues
- Coordinate with other department supervisors to ensure smooth workflow
- Complete employee evaluations to support professional development
Insurance Specialist
East Carolina University
Greenville
11.1999 - 01.2018
- Resolved denials by directly contacting insurance companies, facilitating quicker claim resolutions
- Handled AR follow-up claims, improving cash flow through effective tracking and management
- Managed insurance claims billing for ECU Physicians, ensuring accuracy and timeliness in processing
- Specialized in Medicaid billing
- Completed multiple workqueues and reports efficiently
Education
Bachelor of Science - Business Administration
East Carolina University
Greenville, NC12-1995
Skills
- Financial counseling
- Policy compliance
- Team supervision
- Conflict resolution
- Effective communication
- Time management
Timeline
Financial Counselor Supervisor
East Carolina University
01.2018 - Current
Insurance Specialist
East Carolina University
11.1999 - 01.2018
Bachelor of Science - Business Administration
East Carolina University