Lorinda Ostrander
Vale
Summary
Hardworking and well-rounded individual with years of customer service, sales, planning, organizing, multitasking, and time management across diverse business settings. Devoted to excellent customer service and product education.
Overview
33
33
years of professional experience
Work History
Cheese Maker & Sales Representative
Blue Goat Dairy
Vale
01.2020 - Current
- Crafted various cheese types using traditional methods and high-quality ingredients.
- Training and managing new staff on procedures and safety protocols.
- Developed new products to diversify product offerings, and increase sales.
- Ensured compliance with food safety regulations.
- Managed inventory.
- Lifting over 50 pounds.
- Building and maintaining customer and vendor relationships.
- Maintaining, managing, and composing informational posts on social media outlets.
- Handling of money and reconciling sales income.
- Use of web based applications.
- Direct sales of products at fast-paced markets and large events.
Self Employed Small Farmer
Golden Paw Farm
Vale
10.2017 - Current
- Managed livestock care, ensuring health and proper nutrition.
- Evaluated animals' health condition; administered medications when necessary.
- Maintained financial and operational records.
- Actively participated in local farmers' markets to sell products.
- Provided quality customer service when interacting with customers.
- Formed long-term relationships with fellow farmers and customers.
- Basic knowledge of website design.
- Use of web based applications.
Licensed Customer Service Representative
Farm Bureau Insurance
Lincolnton
07.2018 - 03.2020
- NC-licensed insurance broker
- Daily accounting of money received and banking.
- Communications with customers regarding insurance inquiries and policy information.
- Processed claims efficiently and accurately for timely resolution.
- Collaborated with underwriters to clarify policy details and requirements.
- Addressed customer complaints with empathy and effective communication skills.
- Daily business correspondence with clients, management, and underwriters.
Renewal Specialist
Professional Insurance Agents
Glenmont
11.2015 - 07.2017
- NY-licensed insurance broker.
- Reviewing and renewing Errors & Omissions, and Commercial Umbrella applications and policies with current clients.
- Upselling and cross-selling policies for current clients.
- Collaborated with underwriters to ensure accurate application and policy information.
- Managed policy renewals and updates for diverse insurance clients.
- Processed renewals in a timely manner, according to company standards.
- Training of new-hire employees.
Household Manager
Self Employed
Vale
05.2011 - 10.2015
- Coordinated and planned schedules to optimize time management and daily activities.
- Managed household budgets to ensure financial stability.
- Annual review and implementation of 504 plan with school staff to provide accommodations for child with disabilities.
- Actively served as a volunteer for JDRF as co-chair of the family team leader. Providing advice and community for families with children with T1D.
- Organized and successfully executed major fundraising events, with communications through emails, letters, phone calls, and in-person visits to obtain donations and volunteers.
- Public speaking at events.
CISR, Producer
Grapeville Agency
Greenville
05.1993 - 04.2011
- Basic bookkeeping, including payroll, taxes, and end-of-month reporting.
- Creation of an employee handbook with corporate and employee policies and procedures.
- NYS-licensed insurance broker for personal and commercial insurance sales and service.
- Event coordination and public speaking for community programs.
- NYS, Albany County, Notary.
- Communicated effectively with clients throughout the policy cycle, providing service on any policy needs, as well as advising them on coverage tailored to their needs, and addressing any concerns or questions they may have had.
- Maintained up-to-date knowledge of insurance policy coverages by completing yearly education, and holding insurance designations.
- Performed administrative tasks such as preparing invoices, updating records.
Education
NC Licensed Insurance Broker - Insurance And Risk Management
NC Insurance Dept
Raleigh, NC03-2018
Albany NY - Insurance And Risk Management
Professional Insurance Agents
Albany NY01-2017
NY Insurance Pre-Licensing - Albany, NY
Bryant & Stratton
Albany, NY01.2000
Hudson, NY - Business Management, Accounting
Columbia Greene Community College
Hudson, NY05-1995
High School Diploma - other
Greenville Central School
Greenville, NY06-1992
Skills
- Customer service
- Direct sales
- Web-based applications
- Effective communication
- Public speaking
- Networking
- Customer relationship building
- Employee training
- Product development
- Event coordination
- Payroll administration
- Professional business correspondence
- Administration assistance
- Accounts payable & receivable
- Supply management
- Record keeping
- Product knowledge
- Social media management
References
References available upon request.
Timeline
Cheese Maker & Sales Representative
Blue Goat Dairy
01.2020 - Current
Licensed Customer Service Representative
Farm Bureau Insurance
07.2018 - 03.2020
Self Employed Small Farmer
Golden Paw Farm
10.2017 - Current
Renewal Specialist
Professional Insurance Agents
11.2015 - 07.2017
Household Manager
Self Employed
05.2011 - 10.2015
CISR, Producer
Grapeville Agency
05.1993 - 04.2011
NC Licensed Insurance Broker - Insurance And Risk Management
NC Insurance Dept
Albany NY - Insurance And Risk Management
Professional Insurance Agents
NY Insurance Pre-Licensing - Albany, NY
Bryant & Stratton
Hudson, NY - Business Management, Accounting
Columbia Greene Community College
High School Diploma - other
Greenville Central School