Summary
Overview
Work History
Skills
Timeline
Generic

Lori Kelly

Administrative Professional
Cary,NC

Summary



Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.



Overview

30
30
years of professional experience

Work History

Office Assistant

Silber Psychological Services
Cary, NC
09.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Provided administrative support to department staff
  • Scheduled and onboarded new clients, and managed follow-up appointments.
  • Utilized Multi line phone system
  • Monitored office materials for inventory management and re-purchasing.
  • Expedited document processing with accurate data entry and timely filing.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Owner

Hairology
Cary , NC
01.2016 - Current
  • Maintained an independent business with 50+ customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Assistant Manager

Cosmo Proff
Cary, NC
02.2023 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff and customers, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development.

Administrator of Family Ministries

The Point Church
Cary, NC
03.2022 - 02.2023
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Office Manager

Triangle Aquatics
Cary, NC
03.2020 - 10.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Manager

Triangle Aquatic Center
Cary, NC
08.2016 - 10.2019
  • Administrated Active Net software system
  • Provided administrative support to department staff
  • Monitored payroll expenditures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Master Stylist

Tanas Hair Designs
Cary, NC
01.1996 - 01.2016
  • Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
  • Increased salon revenue by promoting and selling various hair care products, treatments, and services.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
  • Continuously expanded technical skills by attending workshops, seminars, and training sessions on the latest trends in hairstyling.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.

Skills

  • Outstanding organization

  • Exceptional communication

  • Detail-oriented documentation management

  • Calendar and appointment coordination

  • Prompt and reliable

  • HIPAA compliant

  • Strong time management

  • Meeting coordination

  • CRM expertise

Timeline

Office Assistant

Silber Psychological Services
09.2023 - Current

Assistant Manager

Cosmo Proff
02.2023 - 09.2023

Administrator of Family Ministries

The Point Church
03.2022 - 02.2023

Office Manager

Triangle Aquatics
03.2020 - 10.2021

Customer Service Manager

Triangle Aquatic Center
08.2016 - 10.2019

Owner

Hairology
01.2016 - Current

Master Stylist

Tanas Hair Designs
01.1996 - 01.2016

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Lori KellyAdministrative Professional