Lori VanDine
Zebulon
Summary
Results-driven Collections Manager with expertise in improving cash flow, reducing delinquency rates, and enhancing customer relations. Proven ability to oversee collections for over 130 communities while maintaining exceptional organization and attention to detail.
Overview
34
34
years of professional experience
Work History
Collections Manager/ACH Specialist
Elite Management Professionals
11.2021 - Current
- Managed collections process, ensuring timely follow-up on overdue accounts for over 130 communities.
- Implemented strategies to reduce delinquency rates and improve cash flow.
- Trained and mentored collection staff, enhancing team performance and productivity.
- Managed the monthly auto draft for over 230 communities which included setting up homeowner accounts for auto draft and reaching out the the homeowners if there were any problems.
- Sent out monthly/quarterly/semi-annual/annual e-statements for over 230 communities.
Fulfillment Associate
Amazon
11.2016 - 08.2021
- Operated material handling equipment to efficiently move products within fulfillment center.
- Executed inventory management tasks, ensuring accurate stock levels and timely restocking of items.
- Collaborated with team members to streamline order processing, enhancing overall workflow efficiency.
- Maintained high standards of safety and compliance while adhering to operational protocols and guidelines.
Front End Supervisor
Ocean State Job Lot
02.2015 - 06.2017
- Supervised front-end operations, ensuring efficient customer service and checkout processes.
- Trained and mentored staff on best practices for customer engagement and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Temp Agency Work
Temp Agency
01.2012 - 02.2015
- I held various temp jobs which included: Accounts Receivable for a logistics company, front desk receptionist for a hearing aid company and accounts receivable for a diabetic supply company.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Accounting Clerk
Access Property Management
08.2007 - 01.2012
- Processed accounts payable and receivable for over 20 communities.
- Reconciled bank statements with internal records to maintain accuracy.
- Corresponding with the community board members to keep them updated on financial matters.
- Prepared and processed paperwork for real estate transactions.
Purchasing Agent
US Bronze Powders
07.2002 - 01.2007
- Negotiated contracts with suppliers to secure competitive pricing and favorable terms.
- Managed inventory levels to ensure optimal stock availability and minimize excess costs.
- Evaluated supplier performance through regular assessments and feedback mechanisms.
- Coordinated cross-departmental communication to streamline procurement processes and enhance collaboration.
- Conducted market research to identify new sourcing opportunities and potential suppliers.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
Assistant Office Manager
Circle Buick
07.1992 - 02.2002
- Started as a receptionist and was promoted to office clerk and then title clerk and finally assistant office manager.
- Finalized the accounting portion of the auto sales contracts and prepared the documents to be sent to the lenders.
- Reconciled monthly accounting reports and processed daily cash sales.
- Prepared motor vehicle documents
Education
No Degree - Office Systems Technology
Raritan Valley Community College
Somerville, NJHigh School Diploma -
Hunterdon Central High School
Flemington, NJ06-1988
Skills
- Past due balance management
- Customer relations
- Billing
- Account reconciliation
- Exceptional organization
- Superior attention to detail
- Payment acceptance
- Billing concerns
- Collections tracking
- Invoicing background
- Accounting operations management
- Collections oversight
- Past due procedures
- Collections
Timeline
Collections Manager/ACH Specialist
Elite Management Professionals
11.2021 - Current
Fulfillment Associate
Amazon
11.2016 - 08.2021
Front End Supervisor
Ocean State Job Lot
02.2015 - 06.2017
Temp Agency Work
Temp Agency
01.2012 - 02.2015
Accounting Clerk
Access Property Management
08.2007 - 01.2012
Purchasing Agent
US Bronze Powders
07.2002 - 01.2007
Assistant Office Manager
Circle Buick
07.1992 - 02.2002
No Degree - Office Systems Technology
Raritan Valley Community College
High School Diploma -
Hunterdon Central High School