LORI LOWDER
Concord
Summary
Accomplished and energetic customer service rep with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities.
Sales administration professional prepared for this role with proven track record of supporting sales teams and optimizing sales processes. Known for reliably managing client accounts, coordinating sales activities, and ensuring seamless communication between departments. Valued for strong organizational skills, team collaboration, and flexibility in adapting to changing needs.
Overview
30
30
years of professional experience
Work History
Sales Administrator
Mobility Works
12.2023 - Current
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Preparing Documents for customers to sign when purchasing vehicle
- DMV and Title work
- Rentals
- Verify customer information
- Taking paymants
Customer Service Representative
Paragon Revenue Group
09.2019 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked with many hospitals nationwide for Medical coding, Billing and payments
- Collect payments before collections
- Sent customer calls for review if they had an issue with billing or the doctors/nurses
Random Coordinator
Nationwide Testing Association
03.2009 - 09.2019
- Pull random drug and alcohol testing for companies nationwide for DOT and Non-DOT employees
- Data entry
- Medical review office for positive test results
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Loan Processor
Wachovia Bank, NA
02.2006 - 11.2008
- Prepare loan docs
- Answering phones
- Customer service
- Reviewing loans/send out to customers
- Verify and examine information and accuracy of loan application and closing documents
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers
Intern
Wachovia First Place Corp.
02.2005 - 02.2006
- Prepare Loans
- 10 keyed
- Ran a high speed scanner
- Data Entry
- Proxy
- Doc prep
- Sort and UPS packages
Customer Service
A Friend Indeed
02.2005 - 04.2005
- Cashed payroll and government checks
- Money orders
- Western Unions
- Bank deposits
PCA
Kannapolis Village Living Center
09.2004 - 01.2005
- PCA
- Transporter for the elderly
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
Loan Processor
First American Holdings, LLC
03.2003 - 06.2004
- Processing Loans
- Collections
- Bank deposits
- Clerical duties
- Marketing
- Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications
- Answer questions and advise customers regarding loans and transactions
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications
- Record applications for loan and credit, loan information, and disbursements of funds, using computers
Front Clerk
Tropical Sun Tanning Salon
02.2002 - 03.2003
- Front clerk
- Deposits
- Answering phones
- Cleaning tanning beds
- Computer skills
- Setting all appointments
- Compute charges for merchandise or services and receive payments
- Keep records of transactions, and of the number of customers entering an establishment
- Advise customers on use and care of merchandise
Manager
Propst Brothers Dists
05.1995 - 01.2002
- Ring register, cleaning, stocking, paperwork, deposits, ordering stock
- Open/close duties
- Help new employees
- Train new employees on register and correct procedures
- Changing prices
- Controlling inventory
- Maintain daily cash
- Process money orders
- Dealing with vendors and customers
- Checking in merchandise
- Excellent telecommunication skills
Secretary
Rent - A - Center
12.1995 - 05.1996
- Answering phones
- Placing deliveries / pickups
- Bookkeeping (payables & receivables)
- Deposits
- Computer skills
- Pricing
- Mark-ups / Mark-downs
- Checking on new merchandise
- Ordering merchandise
- Research over/short
- Petty cash for drivers
- Verify missing transactions / product
Team Leader Head Cashier
Target
10.1994 - 12.1995
- Verify payouts
- Returns
- Verify daily sales
- Deposits from daily sales
- Keeping all computers up and going
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
Education
High School Diploma - Health Occupation, Computers I, II, Business Accounting I, II
A. L. Brown High School
Kannapolis, NC07.1997
Skills
- Supervisor
- Customer service
- Technical experience
- Computer experience
- Troubleshooting
- Critical thinking
- Independent work
- Team player
- Windows 95
- Microsoft Works Vista
- Excel Spreadsheets
- Data Entry
- 10 Key
- High speed scanners
- Customer and Personal Service
- English Language
- Mathematics
- Clerical
- Judgment and Decision Making
- Time Management
- Complex Problem Solving
- Economics and Accounting
- Coordination
- Monitoring
- Systems Analysis
- Computers and Electronics
- Administration and Management
- Telecommunications
- Operation and Control
- Sales support
- Client relationship management
- Goal setting
- Processing payments
- Opening and closing procedures
- Cash handling
- Contract negotiation
- Sales process
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Customer satisfaction
- Adaptability and flexibility
- Customer engagement
- Self motivation
- Professionalism
- Time management abilities
Timeline
Sales Administrator
Mobility Works
12.2023 - Current
Customer Service Representative
Paragon Revenue Group
09.2019 - 10.2023
Random Coordinator
Nationwide Testing Association
03.2009 - 09.2019
Loan Processor
Wachovia Bank, NA
02.2006 - 11.2008
Intern
Wachovia First Place Corp.
02.2005 - 02.2006
Customer Service
A Friend Indeed
02.2005 - 04.2005
PCA
Kannapolis Village Living Center
09.2004 - 01.2005
Loan Processor
First American Holdings, LLC
03.2003 - 06.2004
Front Clerk
Tropical Sun Tanning Salon
02.2002 - 03.2003
Secretary
Rent - A - Center
12.1995 - 05.1996
Manager
Propst Brothers Dists
05.1995 - 01.2002
Team Leader Head Cashier
Target
10.1994 - 12.1995
High School Diploma - Health Occupation, Computers I, II, Business Accounting I, II
A. L. Brown High School
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