Summary
Overview
Work History
Education
Skills
Timeline
PROFESSIONAL HIGHLIGHTS
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Lori Rahtes

Statesville,NC

Summary

Experienced Production Associate and Legal Transcription Specialist with more than 14 years of expertise in transcript production, quality assurance, project coordination, customer relations, and team leadership. Proven ability to lead and mentor remote teams, manage multiple projects simultaneously, maintain exceptional accuracy standards, and provide outstanding client service. Recognized for strong organizational skills, process improvement initiatives, and commitment to meeting demanding deadlines.

Overview

14
14
years of professional experience

Work History

Federal Program Operations Manager

EScribers
04.2026 - Current
  • Ensure full compliance with federal acquisition regulations (FAR), security clearances, and strict data privacy.
  • Oversee the lifecycle of federal task orders—from initial request and secure file intake to resource allocation, quality assurance, and final delivery.
  • Develop, document, and implement process improvements using speech-to-text technology and workflow management software.
  • U.S. citizenship and the ability to obtain and maintain a DoD or DoJ security clearance (e.g., Secret, TS/SCI)
  • Familiarity with Computer-Aided Transcription software, secure audio/video file management systems, and quality control processes.

Production Associate

eScribers
10.2023 - 04.2026
  • Lead, mentor, and support a team of production assistants, associates, and team leads to ensure high-quality transcript production and timely project delivery.
  • Collaborate with Production Managers to maintain workflow efficiency and uphold company quality standards.
  • Process audio recordings and prepare projects for transcription and scoping.
  • Review, edit, and finalize transcripts to ensure accuracy and compliance with client requirements.
  • Manage client invoicing and documentation with a high degree of accuracy.
  • Coordinate electronic filing of transcripts when required.
  • Build and maintain strong client relationships by addressing concerns and ensuring service expectations are consistently met.
  • Mentor new transcriptionists, scopists, and proofreaders, helping them achieve performance and quality goals.
  • Collaborated with team members to meet production goals and deadlines consistently.
  • Monitored production processes to identify areas for improvement and enhance efficiency.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.

Legal Transcriptionist/Editor

eScribers
04.2012 - 10.2023
  • Produced highly accurate legal transcripts from audio recordings while maintaining strict confidentiality standards.
  • Edited and proofread transcripts to ensure accuracy, consistency, and compliance with client specifications.
  • Successfully managed multiple projects simultaneously while meeting demanding deadlines.
  • Developed templates and macros that improved transcription efficiency and workflow consistency.
  • Trained and supported new team members on transcription best practices, quality standards, and productivity expectations.
  • Assisted in the operational integration of AvTranz following its acquisition by eScribers.
  • Maintained exceptional attention to detail while handling sensitive legal information and documentation.

Education

Associate of Arts - Early Childhood Care and Education

Haywood Community College
Clyde, NC

Skills

  • Team Leadership & Mentoring
  • Project Management
  • Client Relations & Customer Service
  • Legal Transcription & Editing
  • Quality Assurance
  • Workflow Optimization
  • Audio Processing
  • Document Formatting
  • Electronic Filing
  • Client Invoicing
  • Problem Solving
  • Time Management
  • Remote Team Collaboration

Timeline

Federal Program Operations Manager

EScribers
04.2026 - Current

Production Associate

eScribers
10.2023 - 04.2026

Legal Transcriptionist/Editor

eScribers
04.2012 - 10.2023

Associate of Arts - Early Childhood Care and Education

Haywood Community College

PROFESSIONAL HIGHLIGHTS

  • More than 14 years of legal transcription and editing experience.
  • Promoted into a leadership role based on performance, expertise, and commitment to quality.
  • Extensive experience mentoring and developing remote team members.
  • Strong background in customer service, project coordination, and quality assurance.
  • Proven track record of meeting deadlines while maintaining exceptional accuracy standards.
Lori Rahtes